Key Responsibilities
Customer Service
- Deliver outstanding customer service at all times.
- Handle customer enquiries, complaints, and feedback professionally.
- Ensure every customer has a positive experience.
- Maintain a clean, welcoming, and well-presented café environment.
Team Leadership
- Supervise and support the café team during shifts.
- Lead by example through professionalism, positivity, and strong work ethic.
- Delegate tasks effectively and ensure they are completed to a high standard.
- Train and mentor new team members.
- Encourage teamwork and maintain high staff morale.
Operations
- Open and close the café following company procedures.
- Prepare and serve high-quality coffee, matcha, açai bowls, food, and other menu items.
- Ensure consistency in presentation and quality.
- Monitor stock levels and manage multiple orders
- Reduce waste and promote efficient stock rotation.
- Ensure tills are balanced and cash handling procedures are followed.
Health & Safety
- Ensure compliance with Food Hygiene and Health & Safety regulations.
- Maintain excellent cleanliness throughout the café.
- Complete daily cleaning schedules and safety checks.
- Ensure food preparation and storage meet legal requirements.
Essential Skills & Experience
- Previous experience in a café, coffee shop, or hospitality environment.
- Experience supervising or leading a team.
- Excellent customer service and communication skills.
- Strong organisational and time management abilities.
- Ability to remain calm and make decisions under pressure.
- Knowledge of food hygiene and health & safety procedures.
- Flexibility to work weekdays, weekends, and holidays.
Desirable
- Barista experience.
- Experience with stock control and ordering.
Pay: £25,000.00-£30,000.00 per year
Work Location: In person
