Position Purpose:The key purpose of the role is to ensure the smooth running of the business, the key areas of responsibility are to:
1. Support the Sales and Operations Coordinator and Head of Operations with the administration of sales enquiries and orders, including entry into the Unleashed system
2. Support the Director with Sales and Marketing Activities
3. Building customer relationships and managing allocated accounts
4. Entry of repair orders into the Unleashed system
5. Packing and shipping of products including raising shipping notes and invoices in the Unleashed system
6. Using courier specific systems to book shipment.
7. To lead marketing projects, such as literature and email campaigns.
8. To lead the website and social media pages for both Eye Technology and Optico
9. To be available exhibitions in UK & Overseas, if required
Reporting to:
The Head of Operations
Essential Position Functions:
Key Duties are to:
· Work across both Eye Technology and Optico covering marketing functions such as creating literature, updating the website, email campaigns and building the social media
· Supporting the business by organising and attending exhibitions, if required
· Supporting all sales and marketing activities and training with distributors
· Being an intermediate user of the Unleashed system
· Sales Order Entry utilising and updating the sales order book in Unleashed and correspondence with allocated Customer Accounts
· Delivery of products and services to customers utilising the Shipping and Invoicing functions in Unleashed ensuring product traceability is maintained throughout this process
· Processing customer repair orders in Unleashed
· Progressing the production plan with the workshop team to ensure deadlines are met.
· Adherence to Eye Technology and Optico’s Quality standards and external legislative standards
· Compliance to the Eye Technology and Optico’s Health and Safety policies
· Working collaboratively with colleagues, peers, managers and customers
· Performance targets for on-time delivery and Customer satisfaction
· Proactively undertake continuous training and development in accordance with company training accreditation, with an emphasis on self-development
· Undertake appraisal.
Key Skills
The defined key skills are:
- Communication – ensuring that communication is ongoing and effective with both office and production colleagues
- IT – keeping up to date with IT systems in the workplace to produce consistently accurate documentation. Ideally with experience of both MS products and Canva
- Team working – fostering an environment of teamwork to ensure that all products are delivered on time and company goals are met.
- Initiative – the ability to work alone when urgent tasks require completion.
- Adaptability – adapting to the demands of the business which may require tasks to be completed for other departments to assist with backlogs
- Problem Solving – responding to the ever-changing environment and reacting quickly to overcome challenges
Position Requirements
A thorough appreciation of the systems and processes used to manage the Sales Order demand and the mechanisms to fulfil the Order book. A firm understanding of Microsoft applications specifically, Word and Excel are a requirement. Become an intermediate user of Unleashed with an ability to troubleshoot straightforward transaction problems or escalate to a Super User or Helpdesk if a complex problem arises.
Marketing knowledge & experience with creating literature and managing social media platofrms.
Develop an awareness of the industry, the trends of the market and the medium and long-term demands that Eye Technology needs to appreciate and undertake to maintain its competitive advantage, through attendance of annual exhibitions.
Pay: £25,420.00-£26,500.00 per year
Work Location: In person
