Permanent, Full-Time
We are a values driven organisation committed to achieving our mission of ‘One team, transforming lives’.
Working for us means you can make a difference to the lives of vulnerable people in Stockport every day. It’s also means you get to be part of a thriving and forward-looking organisation that prides itself on being a great place to work.
We have two vacancies for a Senior Carecall Officer, supporting the effective delivery of a 24-hour, 365-day monitoring and response service to customers across the borough of Stockport. Carecall supports over 5,000 customers and provides a vital telephone monitoring service alongside a TSA-accredited Falls Response Service, helping people remain safe, independent and confident in their own homes.
As a Senior Carecall Officer, you will provide day-to-day oversight across shifts, co-ordinating duties, managing daily cover and taking responsibility for the allocation of work. You will use your knowledge and judgement to make operational decisions based on customer need, available resources and the skills within the team, while supporting Team Leaders to ensure services are delivered in line with relevant policies, procedures and the TSA Quality Standards Framework.
This is a rewarding and responsible role that involves responding to emergency alarm calls, providing reassurance and support to customers in distress, and ensuring appropriate assistance is arranged quickly and effectively. You will also attend customers’ homes to support the delivery of a safe, professional and compassionate lifting service when required.
As a senior member of the team, you will act as a point of guidance for colleagues during shifts, supporting consistent decision-making, high standards of customer care and accurate recording of interventions. You will also support colleagues with basic repairs, maintenance and installation of monitoring equipment and assistive technology, helping to promote technology-enabled care solutions that support customers to live independently.
We are looking for someone who is caring, empathetic and able to build trust with customers, with the confidence to respond calmly and professionally in emergency situations. The successful candidate will be self-motivated, organised and able to work independently, including working alone at times and with different colleagues across shift patterns. You will have the confidence to take the lead when needed, support colleagues, prioritise work effectively and maintain a calm, solutions-focused approach in a busy operational environment. Previous experience of working with vulnerable individuals in a fast-paced environment is essential.
Candidates will have robust IT skills to effectively utilise Microsoft packages and several in-house systems, with previous experience of clear and accurate recording of customer interventions. You will be confident following procedures, supporting the use of technology-enabled care solutions and helping customers understand the assistive technology available to them.
A driving licence is necessary for this role.
If you would like to informally discuss the Senior Carecall Officer role please contact Natalie James Independent Living Operations Manager on [email protected]
The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.
This role will be on SKylight terms and conditions.
The successful applicant's appointment will be subject to satisfactory enhanced clearance by the Disclosure and Barring Service.
We understand that if you don't meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team.
If you require any reasonable adjustments to complete your application, please contact the People & OD Team on [email protected].
Please note that we do not accept applications through third-party websites. To ensure your application is reviewed, please apply directly through our careers page.
We encourage you to apply early! We may close the vacancy sooner if we find the right candidate.
Welcome to Stockport Homes Group (SHG), an umbrella organisation for four, socially responsible interdependent companies within the housing sector. What makes us unique is our vision: one where entrepreneurship and commercialisation go hand in hand with social impact.
We are Stockport's largest landlord, managing over 12,000 properties on behalf of Stockport Council and Private Landlords, as well as our own growing portfolio of new build homes.
As builders, landlords, architects and developers we believe in collective responsibility for more affordable housing. Equally, through a commitment to a range of wrap around services we look for ways to improve people's lives: from advice and support on health and wellbeing, to employment, educational opportunities and help in the home.
All our profit is reinvested within the group to maximise opportunities for those who most need our help.
Companies within SHG:
Stockport Homes - Stockport Homes was formed in 2005, to manage housing stock across Stockport on behalf of Stockport Council. As a limited company, we operate as an ALMO which is an ‘Arm’s length management organisation’, so whilst the company is owned by the Council, we operate independently on day-to-day matters and in delivering services to our customers. We are committed to providing quality homes across Stockport and listening to the voice of our customers to continually improve our services.
Three Sixty - Three Sixty delivers innovative, high-quality construction, maintenance and facilities management services across Stockport, Greater Manchester and Cheshire. We are trades people who operate with a friendly, community-led approach. We get the balance right between excellent customer service and service delivery. We take pride in giving back to our local communities and each year we Gift Aid our profits to SKylight to support the work they do to help Stockport and the borough thrive.
Skylight - SKylight is a Charitable Community Benefit Society, established in 2018, dedicated to transforming lives in Stockport. We work closely with local communities to support people into employment, alleviate poverty and enhance digital skills. Our services help individuals live independently while fostering strong community networks, particularly for those facing disadvantages. We are proud to contribute to making Stockport a great place to live and work.
Viaduct Housing Partnership - Formed in 2017, Viaduct is a development partnership between Stockport Homes Group and Stockport Council, focusing on building more affordable homes in Stockport.
SHG is proud to be an award-winning organisation dedicated to transforming the lives and communities of our customers and as a public-private sector fusion, SHG is focused on future growth and excellence - looking for the best people to join the Group to be on this exciting journey.
