MotorDesk is a fast-growing SaaS platform designed for the automotive retail industry. We provide dealerships with everything they need to manage and grow their business, from stock management and websites to invoicing, accounting, customer communications and AI-powered tools.
We’re looking for a Customer Success Specialist to join our growing team. This is a varied role where no two days are the same. You'll support current customers, assist with onboarding new customers, help the sales and support teams and contribute across the wider business.
We're looking for someone who enjoys variety and thrives in a role that evolves over time. As a growing SaaS business, our priorities change, new opportunities emerge and no two days are ever the same. We value people who are adaptable, proactive and excited by the opportunity to learn new skills and contribute across different areas of the business.
Why Join MotorDesk?
At MotorDesk, we don't believe in rigid job descriptions or putting people in boxes.
We're a growing SaaS business, and as we grow, our people grow with us. We're looking for individuals who enjoy variety, are happy to get involved wherever they add the most value and make the biggest impact.
We believe the best roles are shaped by talented people, not limited by a job description. This role is designed to evolve. If you show initiative, bring ideas and enjoy learning, we'll give you the flexibility and support to help create a role that plays to your strengths while helping the business succeed.
As the business scales, you'll have the opportunity to develop new skills, take on greater responsibility and begin specialising in the areas that interest you most. Whether that's customer success, marketing, product, operations, training, sales support or another area of the business, we'll support you in building a career that grows alongside MotorDesk.
What You’ll Do
· Provide support to MotorDesk customers across multiple channels.
· Guide new customers through onboarding and ensure a smooth transition to MotorDesk.
· Configure customer accounts, import data and personalise system settings.
· Work across different areas of the business, supporting projects and operational improvements as MotorDesk continues to grow.
· Create and edit product walkthroughs, tutorials and feature videos.
· Answer incoming enquiries and support general business administration.
· Personalise and fine-tune customer websites.
· Build strong relationships with customers, to maximise engagement, satisfaction and long-term success with the MotorDesk platform.
· Deliver live product training sessions for customers.
· Identify ways to improve internal processes and customer experience.
You’re a great fit if you
· Proactive and able to manage multiple priorities.
· Excellent written and verbal communication skills.
· Enjoy problem solving and take ownership of your work.
Bonus Skills & Experience
· B2B SaaS customer support or customer success.
· Knowledge of the motor trade or car sales industry.
We're interested in people, not just CVs.
If you think you'd thrive at MotorDesk but your experience doesn't perfectly match this advert, we would still love to hear from you. You are welcome to send a short message along with your CV telling us why you're interested and why you believe you would be a great fit. We know that skills can be learned, and we're always looking for people with high ambition and the right attitude.
The workplace is located on the first & second floor with stair access only. We welcome applications from all candidates and will explore reasonable adjustments to support accessibility. If you require adjustments during the interview process and the workplace, please let us know in order for us to accommodate you suitably.
Pay: £30,000.00-£38,000.00 per year
Benefits:
- Company events
- Company pension
- Work from home
Work Location: Hybrid remote in Ipswich
