Opportunity information
Salary £19516 per year
Duration 18 months
Advert closing date 01/09/2026
Description
Kick-start your career with our Level 3 Customer Service Apprenticeship! Join a friendly team, provide excellent customer service, process transactions, and gain valuable retail experience while earning a nationally recognised qualification. Learn, develop, and build skills for a successful future.
You will be responsible for:
- Leading by example to deliver exceptional customer service and create a positive customer experience.
- Supporting the day-to-day operation of the store and forecourt, ensuring high standards are maintained.
- Supervising, motivating, and supporting team members throughout their shifts.
- Assisting with staff training, coaching, and development.
- Ensuring all cash handling, till operations, and fuel transactions are completed accurately.
- Monitoring the store and forecourt to maintain a safe and secure environment for customers and colleagues.
- Handling customer queries and resolving issues professionally and efficiently.
- Supporting management with daily tasks, performance, and operational objectives.
- Ensuring company policies, procedures, and values are followed at all times.
- Contributing to the success of the business by promoting teamwork, efficiency, and continuous improvement.
Entry requirements
- Positive and friendly attitude.
- Good communication skills.
- Reliable and punctual.
- Willingness to learn and work as part of a team.
- Passion for providing excellent customer service.
Training to be provided
Customer Service Level 3
Things to consider
Skills required
Array
Future prospects
Customer Service Level 3
Hours per week 30
Working week Monday - Sunday
Apprenticeship standard Customer service specialist (Level 3)
Stockton-On-Tees, Durham, United Kingdom, TS19 7LZ
