Optical Assistant – Pre-Test & Diagnostic Services
Role Purpose
To support the delivery of outstanding customer care through the effective operation of the Pre-Test and Diagnostic Services area. The role focuses on carrying out pre-screening procedures, assisting with advanced diagnostic testing, supporting the clinical team, and ensuring every customer receives a professional, efficient and welcoming experience.
As a key member of the store team, you will help maintain high clinical standards, support store performance, and contribute to a positive customer journey from arrival through to consultation.
Principal Accountabilities Customer Care & Service
- Deliver exceptional customer service at every stage of the customer journey.
- Welcome customers professionally and create a positive first impression.
- Support customers through the pre-test process, ensuring they understand each assessment being completed.
- Identify customer needs and provide assistance confidently and professionally.
- Ensure customer needs are met at every opportunity.
- Achieve excellent customer feedback through outstanding service.
- Handle customer questions and concerns effectively, escalating where appropriate.
- Be an ambassador for the Specsavers brand at all times.
Pre-Test & Diagnostics
- Carry out pre-screening procedures accurately and efficiently.
- Operate diagnostic equipment in accordance with store procedures and training.
- Perform assessments including:
- Autorefractor measurements
- Non-contact tonometry
- Visual field screening
- OCT scanning
- Retinal imaging
- Other enhanced optical services as required
- Ensure all diagnostic information is recorded accurately and is ready for the Optometrist.
- Recognise when results or observations require immediate escalation to the clinical team.
- Support the delivery of enhanced optical services and clinical initiatives.
- Assist with maintaining and preparing clinical equipment to ensure it remains clean, operational and compliant.
- Maintain accurate patient records in accordance with company and NHS requirements.
Administration & Operational Excellence
- Book, amend and manage customer appointments using in-store systems.
- Ensure patient records and customer documentation are completed accurately.
- Operate the till effectively and accurately when required.
- Support the store in achieving key performance indicators.
- Demonstrate awareness of cost control and efficient use of resources.
- Maintain a clean, organised and welcoming diagnostic environment.
- Contribute positively to team performance and store profitability.
- Meet and exceed individual and team objectives.
The Individual
Essential Skills
- Customer service experience, ideally within a retail, healthcare or service environment.
- Excellent communication skills, both verbal and written.
- Strong attention to detail and accuracy.
- Ability to work in a fast-paced environment while maintaining high standards.
- Excellent interpersonal skills with the ability to build rapport quickly.
- Strong organisational and time-management skills.
- A willingness to learn new clinical skills and diagnostic procedures.
- Confidence using computer systems and technology.
Desirable Skills
- Experience working in an optical practice.
- Experience using diagnostic equipment.
- Knowledge of NHS optical services.
- Experience supporting customers in a healthcare environment.
Behaviours
CARE FOR EACH OTHER
We respect, support and care for each other to be the best we can be.
WORK AS ONE TEAM
We do the right thing for our customers, for each other and for everyone.
KEEP IT SIMPLE, GET IT DONE
We focus on getting the job done and making a difference.
ALWAYS IMPROVE THINGS
We use everyday small improvements to drive the business forward.
TREAT MONEY WISELY
We keep an eye on spend and make smart, sensible and sustainable choices.
DO THE RIGHT THING
We encourage and help each other to achieve our goals.
Pay: £12.91 per hour
Benefits:
- Company pension
- Employee discount
- Store discount
Work Location: In person
