Hours: Monday–Friday 7:00am–5:00pm, alternate Saturdays 7:00am–12:00pm
Holidays: 25 days annual leave plus bank holidays
Salary: Competitive (dependent on experience)
About the Role
We’re looking for a motivated and customer-focused Sales Office Assistant to join our busy builders merchants team. You’ll play a key role in supporting customers, handling sales enquiries, and ensuring orders are processed efficiently and accurately.
This is an excellent opportunity for someone with a strong work ethic, attention to detail, and a friendly, professional manner who enjoys working in a fast-paced environment.
Key Responsibilities
- Answer incoming sales and customer service calls promptly and professionally.
- Process quotes, orders, and enquiries efficiently via phone, email, and at the trade counter.
- Provide accurate product information and assist customers with pricing and availability.
- Work closely with the sales and transport teams to ensure timely deliveries.
- Maintain accurate records of customer interactions and sales activities.
- Support the Transport Manager by covering transport scheduling and delivery coordination during holidays or absences.
What We’re Looking For
- Experience in builders merchants, construction supplies, or a similar trade environment (Essential).
- Strong communication and organisational skills.
- Confident using computers and sales/order processing systems.
- Ability to work well under pressure and manage multiple tasks.
- A proactive attitude and willingness to take on additional responsibilities when required.
Benefits
- 25 days annual leave plus bank holidays.
- Alternate Saturdays only (great work–life balance).
- Supportive team environment with opportunities to learn and grow.
- Pension scheme and staff discount.
Job Type: Full-time
Benefits:
- Company pension
- Employee discount
Application question(s):
- Do you have any knowledge with building materials?
Experience:
- builders merchants environment: 1 year (required)
Work Location: In person
