POST ROOM OPERATIVE
- Rendall & Rittner • £25,224 • White City Living - W12 7RQ • 4 days on, 4 days off 0900 - 1900
DEVELOPMENT DETAILS
Be part of a landmark West London neighbourhood where up to 1,465 homes share 39,000 sq ft of world-class residents’ amenities—think elegant lounges, private cinemas, tranquil pools and a cutting-edge Health Club with virtual golf. You’ll work at the heart of a vibrant, high-spec community with constant buzz and premium standards, supported by exceptional transport links with two Underground stations right on the doorstep. It’s a polished, service-led environment where every interaction matters and every day brings variety.
ROLE EXPECTATIONS
You will run a seamless, secure and friendly post room, handling high volumes of parcels and mail with accuracy and pace. You’ll be the welcoming face for residents, coordinating deliveries and collections, maintaining meticulous records and keeping the post room organised, safe and efficient.
WHAT SUCCESS LOOKS LIKE
- Every parcel is logged, stored and handed over accurately, with full audit trails and zero losses.
- Residents feel recognised and valued, receiving proactive updates and swift, friendly service.
- The post room is immaculate, well-signed and safety compliant at all times.
- Peak delivery periods are planned and managed without backlogs or bottlenecks.
- Couriers and contractors are coordinated smoothly, with minimal disruption to the development.
- Issues are spotted early and resolved promptly, with clear communication and escalation when needed.
HOW YOU'LL SPEND MOST OF YOUR TIME
- Logging incoming parcels and mail using the site’s parcel management systems.
- Verifying resident identity and completing secure handovers for collections.
- Organising shelves and storage to maximise space and maintain clear order.
- Coordinating courier drop-offs and pick-ups, including oversized or special items.
- Keeping accurate records, reports and handovers for the wider on-site team.
- Maintaining cleanliness, signage and safety checks within the post room.
WHO THIS ROLE IS FOR
- You thrive in a people-facing role and enjoy delivering warm, professional service.
- You’re organised, methodical and comfortable working with high volumes at pace.
- You take pride in accuracy and following processes to the letter.
- You communicate clearly and respectfully with residents, colleagues and couriers.
- You’re reliable, punctual and calm under pressure.
EXPERIENCE THAT HELPS
- Experience in a post room, concierge, retail stockroom or logistics environment.
- Using parcel or inventory systems, handheld scanners and basic MS Office.
- Customer service experience in residential, hospitality or front-of-house settings.
- Familiarity with safe manual handling and working in line with H&S procedures.
- Managing busy periods and prioritising tasks to meet service standards.
WHAT WE OFFER
- 16 Days holiday plus bank holidays
- Enrolment into the Rendall & Rittner pension scheme
- Employee assistance programme supporting family, health, money and work
- Employee referral scheme
- Team uniform* subject to development
- Fully funded training and development opportunities
- Access to discounts across travel, retail, fitness and entertainment
ABOUT RENDALL & RITTNER
Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.
We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.
HOW WE HIRE
- Initial conversation with our talent team
- Interview focused on your customer service approach, organisation and accuracy, parcel-system knowledge, problem-solving and how you manage peak volumes
We aim to complete the process within two to three weeks and communicate clearly throughout.
INTERESTED?
Apply with your CV.
All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
Appointment is subject to a valid DBS check.
