Who we are
At Via, our mission is to provide the best health and wellbeing support to as many people as possible, helping them to change their lives for the better.
Last year, we supported over 11,000 people across the UK affected by alcohol and drug use. Everything we do is driven by our values:
- Care. Care for people is at the heart of everything we do.
- Be human. We are accessible, genuine and humble. Always learning.
- Do the right thing. We’re open, honest and inclusive. We get things done.
We want to recruit the very best talent. We believe in nurturing a positive workplace culture where our colleagues feel valued, recognised, empowered, and supported.
What we're looking for
We're looking for an experienced and motivated Deputy Service Manager to join the leadership team at Via Redbridge, our adult drug and alcohol treatment service.
This is an exciting time to join us. Via Redbridge has recently been re-awarded the contract to continue delivering this service, recognising the quality and impact of the work our team delivers every day. As we build on that success, we are investing in strengthening our management structures across all Via services within the Borough – including young people, sexual health, and smoking cessation services.
As Deputy Service Manager, you will be an integral member of the Redbridge Leadership Team, working closely with the Service Manager, Team Leaders, commissioners, partners and colleagues to ensure the service is effective, safe, responsive, caring and well-led. You will play a key role in the day-to-day operational management of the service, embedding high standards of quality and governance while supporting excellent outcomes for the people who use our services. This role is ideal for an experienced manager who is passionate about developing people, driving continuous improvement and creating an inclusive, psychologically informed workplace where both colleagues and service users can thrive.
In this role, you will lead on quality assurance, governance and continuous improvement, ensuring compliance with CQC requirements and embedding best practice across the service. You will support, coach and develop Team Leaders to deliver high-quality, person-centred services, oversee recruitment and workforce development, and champion safeguarding, trauma-informed practice and psychologically informed approaches. Working collaboratively with commissioners, partners and stakeholders, you will also contribute to service development and help ensure the best possible outcomes for the people we support.
What you'll bring
- Experience of managing or supervising teams within drug and alcohol services, or a related health and social care setting.
- A strong understanding of CQC Key Lines of Enquiry, quality assurance processes, and regulatory requirements.
- Sound knowledge of safeguarding legislation and best practice for both adults and children.
- Experience of leading, coaching and developing managers or staff to deliver high-quality, person-centred services.
- Excellent organisational skills, with the ability to manage competing priorities and meet deadlines.
- Strong communication, leadership and relationship-building skills, with the confidence to work collaboratively with colleagues, commissioners and partner agencies.
- A commitment to trauma-informed practice, the recovery model, and reducing inequalities in access and outcomes.
If you are an organised, compassionate and proactive leader who is passionate about developing people and delivering high-quality services, this is an exciting opportunity to help shape the future of Via Redbridge. We look forward to receiving your application.
Alongside a rewarding role and the opportunity to work with a diverse and inclusive team, we offer an excellent range of benefits, making this a great time to join us.
This is not just a job: you'll help people rebuild their lives, reconnect with their family and friends, return to work or education, and much more.
We're looking for individuals with compassion, good communication skills and the ability to stay calm under pressure.
If you're someone who is a good listener, stays curious, and wants to make a difference, we'd love to hear from you.
Deadline: 6/9/26 at midnight
Salary: £43,471. Inclusive of Outer London Weighting
Vacancy type: Permanent
Working hours: 9-5 Monday-Friday with some late clinic in rotation with other colleagues
Our Service Manager is happy to talk through this role, what a typical day might look like, development opportunities, and Via’s national network. you can reach Richelle Marks on [email protected].
