Job Title: Night Receptionist
Location: The Coal Exchange Hotel, Cardiff
Salary: £12.71 per hour
About Us:
The Coal Exchange Hotel is a welcoming and historic hotel committed to providing an exceptional experience for all our guests. We are looking for a reliable and professional Night Receptionist to manage our front desk and lobby bar during overnight hours.
Key Responsibilities:
- Welcome and check-in late-arriving guests in a professional and friendly manner.
- Handle check-outs and payments for early-departing guests.
- Operate and manage the lobby bar, including serving drinks, maintaining stock, and ensuring cleanliness.
- Respond promptly to guest enquiries, requests, and complaints during night hours.
- Monitor the hotel premises for security and safety, reporting any issues promptly.
- Maintain accurate records of guest information, bar transactions, and overnight activity logs.
- Assist with reservations, phone calls, and messages outside normal reception hours.
- Liaise with housekeeping, maintenance, and management to ensure smooth operations.
- Perform basic administrative duties as required.
Person Specification:
- Excellent communication and customer service skills.
- Calm, professional, and approachable during night shifts.
- Experience serving drinks and managing a bar is desirable.
- Strong organisational skills and attention to detail.
- Ability to work independently with minimal supervision.
- Previous experience in a receptionist or customer service role preferred.
- Basic IT skills, including using booking systems and Microsoft Office.
Benefits:
- Holiday entitlement and other staff perks.
- Supportive and friendly work environment.
Pay: £12.71 per hour
Application question(s):
- When are you available to start?
- Are you 18 or over?
Work Location: In person
