To support the Sales & BD team in the achievement of daily tasks and strategic activity.
- Maintenance of CRM system
- Accurate completion of KPI reports
- All trackers up to date and communicated
Supporting the Business Development & Sales Managers to reach their objectives and performing clerical duties such as:
- Managing the CRM system (Dynamics365)
- Completing administrative tasks
- Tender submission preparation and support
- Co-ordinating meetings and office communications
- Ensuring that all KPI measures are up to date and accurate.
- Monitoring & tracking SLA’s & keeping them updated
- Credit Checks
- Receive & distribute Sales & Marketing calls (3CX)
- Managing and distributing shared email inboxes
- Managing Sales enquiries and Lead allocation
- Reporting data to the Sales team using CRM system
- Customer visit preparation & boardroom maintenance
- Organising international travel
- Event Management and Bookings
- QMS Document Control
- Monitoring the internal Gateway process
- Ordering of consumables
- Maintaining online documents for the sales & BD team
- Other general administrative tasks
- Management of subscriptions (ie. CoC, SMMT, Lead Forensics)
- Initial management of 3rd party sales resource
- A recognised qualification within business administration
- Must have a ‘Can Do Attitude’ and a desire to improve
· Be a finisher · Must be able to resolve and prioritise conflicting requirements
- Good listener with the ability to resolve issues
- Able to identify improvements and see those improvements though to implementation
- Customer and service focused
- Willingness to take charge and resolve issues
- Must be determined, keen to learn and develop within the business
- Team player
- Able to work on own initiative
- Full, clean driving license
- Must have good attention to detail
- Experience in an administrative and/or sales background is essential
- Proven administration abilities & excellent organisational skills
- Efficient at dealing with and responding to high volumes of emails.
- A dynamic, pro-active approach to work ensuring any issues and challenges are resolved swiftly
- The ability to manage and prioritise several projects at the same time.
- Excellent communication skills, both written and verbal
- A proven ability to put the customer’s requirements at the heart of what you do, striving to always deliver high quality customer service
- Well versed in IT skills for example Microsoft Office Suite and CRM systems
