Job Title: Corporate Reception Manager - Monday-Friday | Barbican
Location: BarbicanSalary: £38,105 annualContract Type: Full-timeWorking Hours: 40 hours per weekWorking Days : Monday to FridayShift Pattern: Shift patterns scheduled between 7am and 7pmHoliday Entitlement: 25 days plus Bank HolidaysAbout the RoleBennett Hay is seeking an experienced and dynamic Corporate Reception Manager to join our team in the Barbican area. At Bennett Hay, we are known for delivering exceptional guest service and creating memorable experiences across London. Our personalised approach ensures every detail is perfect for our clients and their guests. As proud recipients of the Investors in People Gold accreditation, we are committed to the wellbeing and professional growth of our colleagues.This unique role involves taking full ownership of the front of house operation. You will be responsible for mobilizing the site independently, showing potential tenants for viewings, and engaging with the local community. The ideal candidate will have extensive corporate management experience and the ability to hit the ground running.Key Responsibilities
- Community Engagement: Develop relationships with local businesses, charities, and services.
- Marketing Collaboration: Work with marketing teams to develop Welcome Packs for customers.
- FOH Experience Enhancement: Build out the FOH experience, considering all senses, including music curation.
- Team Building: Create team induction plans, develop onboarding packs, and foster connections across all departments and teams.
- Programming: Coordinate services and events to engage customers and the public.
- Operations Coordination: Ensure a seamless experience by coordinating with cleaning, security, property management, events, and construction teams.
- Guided Tours: Accompany and guide tours on-site for select visitors.
- Visitor Management: Manage access, coordinate calendars, and liaise with various visitor types, including high-net-worth individuals and construction teams.
- Customer Journey Management: Oversee the customer journey before, during, and after visits.
What We’re Looking For
- Experience Required: Proven corporate management experience in a similar role. Hospitality and launch experience is a plus.
- Key Skills and Attributes: Strong leadership, team management, exceptional customer service, and problem-solving skills.
- Technical Skills: Proficiency with point of sale (POS) systems, calendar coordination tools, and other relevant operational software.
- Other Requirements: Excellent organizational and multitasking abilities, knowledge of health and safety regulations in a hospitality setting, flexibility in working hours, and a passion for music, architecture, environment, and culture.
- Probation Period: 4 months (as per new laws).
Benefits
- Pension and life assurance
- Health cash plan for you and your dependents
- Cycle to work scheme
- Opportunities for professional growth
- Friendly work environment with a sense of community
- Holiday Purchase scheme
Start Date: 10/08/2026Please do not call our Head Office for vacancy related questions, as our HR Recruitment team is not always on site and prefer emails.
Pay: £38,105.00 per year
Work Location: In person
