Part-time | Minimum 17 hours per week | National Minimum Wage (age applicable)
Be the first friendly face our visitors meet
Belvoir Castle is looking for a friendly, enthusiastic and customer-focused Ticket Office Assistant to join our Visitor Experience team.
As one of the first points of contact for visitors arriving at the Castle and Estate, you will play an important role in creating a warm and welcoming experience from the moment guests arrive. Whether you are processing admissions, answering questions, checking pre-booked tickets or helping visitors discover everything Belvoir has to offer, you will be at the heart of the visitor experience.
What you will be doing
You will help ensure the Ticket Office runs smoothly and efficiently, while providing excellent customer service throughout the day. Your responsibilities will include:
- Welcoming visitors, members and groups in a friendly and professional manner.
- Processing ticket sales and admissions accurately using our ticketing and payment systems.
- Handling cash, card and other payments in line with company procedures.
- Checking pre-booked tickets, memberships, passes and other admission entitlements.
- Providing accurate information about the Castle, Estate, attractions, events, facilities and activities.
- Answering visitor questions and providing directions and guidance.
- Promoting and upselling relevant events, experiences and activities across the Estate, including weddings, corporate opportunities and holidays.
- Helping to manage queues and admissions during busy periods.
- Responding professionally to visitor queries and concerns, escalating issues where appropriate.
- Completing relevant administration and maintaining accurate records.
- Keeping the Ticket Office and surrounding visitor areas clean, tidy and welcoming.
- Working closely with colleagues across Visitor Experience, Retail, Catering, Events and the wider Estate.
About you
You will be naturally friendly and approachable, with a genuine desire to help people and create a great visitor experience.
Previous experience in customer service, hospitality, retail, tourism or a visitor attraction would be beneficial, as would experience using EPOS, ticketing or payment systems. However, experience is not everything — full training will be provided for the right person.
We are looking for someone who:
- Has excellent customer service and communication skills.
- Is confident speaking with a wide range of people.
- Remains calm, organised and professional during busy periods.
- Has good attention to detail and accuracy when handling payments and admissions.
- Is comfortable using computerised systems.
- Can deal with visitor questions and concerns calmly and courteously.
- Works well as part of a team and is happy to support colleagues across the Estate.
- Is reliable, punctual and professional.
- Takes pride in their appearance and represents Belvoir Castle positively.
- Is flexible and willing to work weekends, Bank Holidays and during peak visitor periods.
Why join Belvoir Castle?
This is an opportunity to work in a unique historic setting, surrounded by beautiful grounds and a wide range of visitor experiences and events.
You will be part of a friendly, varied and fast-paced environment where no two days are the same. Most importantly, you will have the opportunity to make a real difference to our visitors’ experience of Belvoir from the moment they arrive.
No specific formal qualifications are required — we are looking for the right attitude, personality and commitment to delivering outstanding customer service.
Ready to join us?
If you are friendly, enthusiastic and enjoy working with people, we would love to hear from you.
Apply now to join the team at Belvoir Castle and help us give every visitor a memorable welcome.
Pay: Up to £12.71 per hour
Ability to commute/relocate:
- Grantham NG32 1PE: reliably commute or plan to relocate before starting work (preferred)
Experience:
- previous customer service, hospitality, retail or attraction: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
