WELL'COM RAIL is a company offering an exclusive hospitality service combining intimacy and luxury to make your station travel experience memorable. We assist high-contributing international clientele on arrivals and departures at London St Pancras, Paris-Gare du Nord, and Brussels-Midi stations on behalf of a major railway operator.
As part of our expansion, we are looking for VIP Meet & Greet agent with a background in luxury hospitality. The position is a full-time fixed-term contract for 6 months, 40 hours per week, including weekends, based at London St Pancras Railway Station, starting on June 17, 2024. Contract extension to a permanent position may be considered based on activity and candidate professionalism.
Salary: Base of £1900Net/month + paid overtime
Benefits include tips related to the profession.
If you are eager to work in a small-sized company where employees are recognized and valued, enjoy service, contact, fieldwork, and languages, this position might be for you!
In your daily work, you will closely collaborate with your Station Manager. Your mission? Welcoming and assisting high-contributing passengers at the station, coordinating with their private vehicle and chauffeur. You will also be responsible for accompanying VIP passengers throughout their station experience:
Departures:
- Pre-established contact with the client's chauffeur to determine the meeting point and time
- Welcome at the client's vehicle door
- Handling luggage
- Priority assistance at passport controls and security checkpoint
- Assistance with tax refund
- Accompaniment to the lounge
- Priority boarding to the passenger's seat on board their train
Arrivals:
- Personalized welcome at the train door
- Handling luggage
- Accompaniment to the client's vehicle
Your goal? To provide the most efficient customer experience at the station.
Who are you?
- Minimum high school diploma
- Strong availability and flexibility to work weekends
- Fluent in English and ideally another language
- Previous experience at a station, airport, luxury hotel, or as cabin crew
- Excellent presentation, extremely punctual, smiling, and dynamic
- Passionate about hospitality services and the transportation industry
- Naturally smiling, always ready to help others
What sets you apart?
- Enhanced sense of service
- Discretion (due to the clientele we work with)
- Punctuality (to never keep a client waiting)
- Fluent communication
- Team spirit, autonomy, and dynamism (to handle delicate situations)
- Stress management (to react in case of minor or major issues)
- Clean criminal record (required for obtaining the badge)
Join us!
Recruitment process:
Submit your application (cover letter + CV) to [email protected].
During 1 or 2 phone interviews, you will then meet with one of our executives.
Reference checks will be required.
#VIPMeet&Greet #Railway #Conciergeservice #SPI
Job Types: Full-time, Fixed term contract
Pay: From £2,300.00 per month
Application question(s):
- Have you had any experience in the service sector?
- Do you have a high level of availability and flexibility to work, including weekends?
- Your criminal record must be clean to obtain the professional badge. If your criminal record is not clean, you cannot apply.
Work Location: In person
