Are you looking for a rewarding role where you can make a real difference to patient care every day? The Medical Assessment Unit (MAU) at Lancashire Teaching Hospitals is seeking a Patient Flow Coordinator to work alongside the Nurse in Charge to support patient flow, capacity management, and timely patient movement through the unit.
This is a Monday to Friday, daytime role, focused on ensuring patients are admitted, transferred, and discharged efficiently and safely. You will play a key part in coordinating activity across the MDT, helping to reduce delays and improve patient experience.
Strong communication, organisation, and problem-solving skills are essential, along with the ability to work in a busy and fast-paced environment. If you’re motivated, proactive, and want to support high-quality patient care behind the scenes, we would love to hear from you.
Support the Nurse in Charge with patient flow, capacity, and operational coordination in MAU
Manage admissions, transfers, and discharges to ensure timely patient movement
Escalate delays, risks, and capacity issues in real time
Liaise with bed managers, wards, and MDT to secure beds and support placement
Support discharge processes (TTOs, discharge summaries, chasing delays)
Update and maintain patient tracking systems and records accurately
Prioritise patients based on clinical and operational need, escalating when required
Follow up delays impacting flow (e.g., diagnostics, referrals, reviews)
Support bed space preparation and patient movement when needed
Communicate clearly and compassionately with patients, relatives, and staff
Promote dignity, safety, and positive patient experience
Escalate safety, staffing, or capacity concerns promptly
Maintain confidentiality and comply with Trust policies
Work effectively within a fast-paced MDT and maintain professionalism under pressure
Contribute to audits, improvement work, and service development initiatives
We have 10000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.
You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something really to be proud of.
The Patient Flow Coordinator plays a key role in supporting the Nurse in Charge to ensure safe, timely and efficient patient flow through the Medical Assessment Unit. The role focuses on coordinating admissions, transfers and discharges, reducing delays, and ensuring patients move through the system in a timely and well-organised way.
Working closely with the wider MDT, bed managers and ward teams, you will provide real-time updates, escalate delays, and help drive timely decision-making. This includes supporting discharge processes such as TTO requests, urgent summaries, and following up outstanding actions to avoid unnecessary delays.
You will maintain accurate patient tracking systems and records, ensuring information is up to date, confidential, and compliant with Trust policy. Strong prioritisation and communication skills are essential, as you will need to manage competing demands, escalate concerns appropriately, and support safe patient flow during busy periods.
The role also involves supporting basic operational tasks such as preparing bed spaces and assisting with patient movement when required. You will consistently promote dignity, compassion, and excellent communication with patients, relatives, and staff, while contributing to service improvement and maintaining a calm, organised approach in a fast-paced environment.
