About the Role
WCS is a social-first agency. Social is not a department here, it is the front door to everything we do for our clients. We are looking for a Social Media Manager who can run channels for a portfolio of client accounts across hospitality, sport, retail, professional services and the third sector, and treat every one of them like it is their own brand.
You will own the day-to-day on your accounts: planning, creating, publishing, community and reporting. You will work alongside our creative, PR, paid and strategy teams, and you will be trusted to get on with it. We want someone who can shoot it, write it, post it and explain why it worked.
Key Responsibilities
- Channel management: Run day-to-day social across a portfolio of client accounts on Instagram, TikTok, LinkedIn, Facebook and whichever platform matters next.
- Content planning: Build monthly content calendars that follow each client's strategy and commercial objectives, and get them approved on time, every time.
- Content creation: Shoot, edit and write. Short-form video, reels, stories, carousels and captions that sound like the brand, not like an agency.
- Community management: Monitor, respond and engage in the brand's voice. Spot issues early and escalate when it matters.
- Client contact: Be a visible, reliable point of contact on your accounts. Present plans, walk through results and hold your own in the room.
- Reporting and insight: Monthly reporting that tells the client what worked, what did not, and what we are doing about it next month.
- Trends and platforms: Know what is moving on each platform before the client asks, and bring ideas to the team without being prompted.
- Collaboration: Work with our creative, PR and paid teams so social, content and campaigns land as one system, not separate services.
Expectations
- Based in our Cardiff office with flexible working days each month. You will also be out on shoots, at client sites, launches and events, so this is not a desk-only role.
- Occasional evening and weekend work when the content demands it, agreed in advance and balanced back.
- Multiple accounts, live channels and tight deadlines. It is fast, varied and rewarding for people who like to own their work.
- All work is checked before it reaches a client or a senior lead. High standards on spelling, accuracy and brand voice are non-negotiable.
Tasks of Role
- Daily: Scheduling and publishing, community management, inbox and comment monitoring, content capture, engagement tracking.
- Weekly: Content shoots and editing, calendar building, client check-ins, trend and competitor review, influencer and creator coordination.
- Monthly: Performance reporting, content planning sessions, strategy reviews and client meetings.
What We're Looking For
- Two or more years running social media for multiple brands, in an agency or in-house.
- Hands-on video skills. You can shoot and edit on a phone (CapCut, Premiere or similar) and you are comfortable behind the camera and, when needed, in front of it.
- Sharp, platform-native copywriting with an eye for detail. Typos do not get past you.
- Data literate. You can read analytics and turn them into a clear recommendation.
- Organised enough to run several accounts and deadlines at once without dropping anything.
- Client-facing confidence. You can present, take feedback and push back when the idea is right.
- Welsh language skills are a bonus, not a requirement. Around half our team are Welsh speakers.
What We Offer
- £30-32,000 salary.
- Flexible working days each month, plus the kit you need to shoot and edit properly.
- A client list you will be proud to put your name to, across some of the best-known brands in Wales.
- Access to Cardiff Life, our own city media brand with around 100,000 social followers, and the Cardiff Life Awards.
- A growing, social-first agency with clear routes to progress into senior social and account roles.
Join Us!
Be part of a team where creativity meets strategy and where social is taken seriously as a commercial channel, not an afterthought. If you want to build, run and grow channels for brands people actually care about, this is the place to do it.
To apply, send your CV and a short note on why this role is for you to [email protected]. WCS Agency, Dolphin House, Church Street, Cardiff, CF10 1BG.
Pay: £30,000.00-£32,000.00 per year
Benefits:
- Additional leave
- Company pension
- Flexitime
- Health & wellbeing programme
- Private dental insurance
- Private medical insurance
- Work from home
Work Location: In person
