Telesales Executive – Sol DistributionJob Title
Telesales Executive
Department
Sales
Reports To
Sales Manager
Location
Sol Distribution
Job Purpose
The Telesales Executive is responsible for generating sales revenue by developing relationships with existing customers and proactively identifying new business opportunities over the telephone. The role involves promoting Sol Distribution's range of products and services, managing customer accounts, achieving sales targets, and delivering exceptional customer service to maximise customer satisfaction and retention.
Key Responsibilities
- Contact existing and prospective customers by telephone to promote Sol Distribution's products and services.
- Develop and maintain strong customer relationships to encourage repeat business.
- Identify customer needs and recommend suitable products and solutions.
- Generate quotations and follow up on outstanding opportunities.
- Process customer orders accurately and efficiently.
- Achieve and exceed individual sales and KPI targets.
- Upsell and cross-sell complementary products where appropriate.
- Maintain accurate customer records using the company's CRM system.
- Proactively identify new business opportunities through outbound prospecting.
- Resolve customer queries professionally and escalate issues where necessary.
- Work closely with the purchasing, warehouse, and customer service teams to ensure smooth order fulfilment.
- Keep up to date with product knowledge, promotions, pricing, and industry developments.
- Participate in sales meetings, training sessions, and ongoing development activities.
Key Performance Indicators (KPIs)
- Monthly sales revenue.
- Gross profit achievement.
- Number of outbound calls made.
- New customer accounts opened.
- Customer retention.
- Quote-to-order conversion rate.
- CRM accuracy and activity levels.
- Customer satisfaction.
Skills & ExperienceEssential
- Previous experience in telesales, internal sales, or customer service.
- Excellent communication and telephone skills.
- Strong negotiation and closing ability.
- Good IT skills including Microsoft Office.
- Ability to work towards and achieve sales targets.
- Strong organisational and time management skills.
- Positive, enthusiastic, and self-motivated attitude.
Desirable
- Experience within electrical, renewable energy, lighting, or wholesale distribution.
- Experience using CRM and ERP systems.
- Knowledge of the UK distribution or trade sector.
Personal Attributes
- Customer-focused.
- Confident communicator.
- Resilient and motivated by targets.
- Professional and trustworthy.
- Team player.
- Excellent attention to detail.
- Proactive problem solver.
- Willingness to learn and develop.
Working Relationships
The Telesales Executive will work closely with:
- Sales Manager
- External Sales Representatives
- Purchasing Team
- Warehouse Team
- Customer Service Team
- Suppliers
- Customers
Success in the Role
A successful Telesales Executive at Sol Distribution will:
- Consistently achieve or exceed sales targets.
- Build long-term customer relationships.
- Deliver excellent customer service.
- Identify opportunities to increase revenue and profitability.
- Maintain accurate records and provide a professional customer experience.
- Positively represent the Sol Distribution brand in every customer interaction.
Pay: £27,500.00-£32,500.00 per year
Benefits:
- Bereavement leave
- Company pension
- Cycle to work scheme
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
Work Location: In person
