Job Overview
We are seeking an experienced and dynamic General Manager to lead and oversee the daily operations of our organisation. The ideal candidate will possess strong leadership skills, exceptional organisational abilities, and a proven track record in management within retail or sales environments. This role involves strategic planning, team supervision, and ensuring the delivery of outstanding customer service. The successful applicant will be responsible for driving business growth, managing staff, and maintaining high standards across all departments.
Responsibilities
- Develop and implement strategic plans to achieve organisational goals and objectives.
- Lead, motivate, and supervise a diverse team to optimise performance and foster a positive working environment.
- Oversee daily operations, ensuring efficiency and adherence to company policies and procedures.
- Manage sales targets, analyse performance metrics, and develop initiatives to increase revenue.
- Supervise merchandising activities to ensure visual standards are maintained and sales opportunities maximised.
- Handle administrative tasks including budgeting, reporting, and maintaining organisational records.
- Cultivate strong relationships with clients, suppliers, and stakeholders to enhance business reputation.
- Ensure excellent communication across teams through effective phone etiquette and organisational skills.
- Monitor staff training needs and organise professional development programmes to enhance team capabilities.
- Maintain high standards of customer service by implementing best practices in management and communication.
Requirements
- Proven management experience with a focus on retail or sales management.
- Supervising experience with demonstrated leadership capabilities.
- Strong organisational skills with the ability to prioritise tasks effectively.
- Excellent communication skills, both verbal and written, with proficiency in phone etiquette.
- Multilingual or bilingual abilities are highly desirable to facilitate diverse client interactions.
- Experience in team management, staff supervision, and motivating personnel towards common goals.
- Knowledge of merchandising principles and sales strategies to optimise revenue streams.
- Strong time management skills with the ability to handle multiple responsibilities efficiently.
- Administrative experience including budgeting, reporting, and organisational planning. We welcome applications from candidates who are passionate about leadership within a vibrant organisation committed to excellence.
Pay: £36,042.00-£43,680.00 per year
Work Location: In person
