Contracted Hours:
- 32 hours per week (any 4 days in 7, including evening and weekend working on a rota basis)
- 20 hours per week (any 3/4 days in 7, including evening and weekend working on a rota basis)
- 16 hours per week (any3/4 days in 7, including evening and weekend working on a rota basis)
Contract: Permanent
Hourly rate: £11.91 per hour
Closing date: 29 September 2024
Awarded Hotel of the Year 2023 and 2024 at the Midlands Food, Drink & Hospitality Awards, this is an exciting time to join our team as we continue to build on our success and move closer to our vision of being a world leading hospitality destination.
We currently have a great opportunity for a part-time Receptionist, who has the ability to create a memorable and welcoming reception experience for our guests.
You will be responsible for the smooth checking in and checking out service, processing payments and liaising with all departments to satisfy guest requirements and to go above and beyond to make their stay with us special.
Key duties of the role include:
- Being the first point of contact on Reception.
- Operating the switchboards and taking accurate telephone messages for guests and staff.
- Arranging early morning calls as necessary.
- Making additional charges to guest and conference accounts, using the Hotel software system.
- Being responsible for a cash float, ensuring it balances at the start and end of each shift.
- Actively upselling rooms, dinners and additional services.
- Assisting with the allocation of bedrooms and special requests on bookings.
- Giving accurate information regarding bedroom availability and rates, upselling and upgrading whenever possible.
- Responding to guest feedback and action appropriately.
You should have previous experience in a reception role, ideally within the hospitality sector and preferably in a hotel. Excellent customer service skills and the enthusiasm and ability to put the guest at the heart of everything you do is of paramount importance. You should also have a high level of attention to detail and the ability to work well under pressure and on your own initiative.
Our hotel is a fun and friendly environment in which you can make a real difference to the success of the team and the Hotel, as well as being a great place to develop your career through our training and development opportunities.
The Hotel reserves the right to close the vacancy before the specified closing date, should a suitable applicant be found.
Please send your CV and covering letter to [email protected] and specify whether you are interested in the 20-hour or the 32-hour vacancy.
