Job Overview
We are looking for a Customer Service Advisor (CSA) to join our team. In this role, you will play a vital part in supporting our warehouse operations by ensuring that our clients and customers receive professional, efficient, and timely assistance. As our business continues to grow, so does our customer base, making this role essential in maintaining high service standards.
Duties
- Serve as the first point of contact for customer calls and emails.
- Process, track, amend, and update customer queries efficiently.
- Collaborate with other departments to resolve issues promptly.
- Respond to customer queries and concerns professionally and courteously.
- Escalate issues to the appropriate teams or managers when necessary.
- Manage and respond to emails and tickets using in-house software.
- Maintain accurate records and ensure all customer interactions are documented.
Requirements
- Excellent written and verbal communication skills.
- Strong problem-solving skills and the ability to use initiative to prioritize tasks effectively.
- A flexible and proactive approach to working with both the team and other departments.
- Exceptional interpersonal and active listening skills, with the ability to remain calm under pressure.
- Proficiency in Microsoft Office and general PC literacy.
- Ability to work independently while also collaborating within a team.
- Previous experience in a customer service role is desirable but not essential.
Job Types: Full-time, Permanent
Pay: £28,433.60 per year
Benefits:
- Free parking
- Health & wellbeing programme
Work Location: In person
