Avon Breast Screening is the largest breast screening programme in the Southwest, inviting over 60,000 women every year for breast screening. It is one of the National Health Service Breast Screening Programmes (NHSBSP) aiming to save lives through early detection of breast cancer. The role of the Breast Screening Health Promotion Administrative Assistant is to support the clinical teams in managing all administrative tasks across outpatient activity within the Breast Screening Service, and help improve uptake for breast screening, supporting the health promotion team.
The role is mainly based at the Breast Care Centre, Southmead Hospital however the post holder is also expected to work on reception at Avon Breast Screening, Central Health Clinic, Tower Hill on a regular basis in rotation with the team.
To support the breast screening health promotion team by improving screening uptake, engaging with communities, and assisting with administrative tasks. The role involves planning and delivering health promotion activities, liaising with healthcare providers and community organisations,, and providing administrative support to ensure efficient clinic operations and accurate patient records.
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Carry out health promotion activities and plan events in current screening areas.
Work closely with the breast screening nurse.
Contribute at network meetings and team events.
Support health fairs, and other community engagement events to deliver health promotion and brief interventions
Contribute to research and development as directed by breast screening nurse or Programme Manager
Carry out patient DNA telephone clinics to gain understanding and provide support for non-attenders, auditing each call.
Provide information and routine health promotion advice.
Liaise with GP practices and Primary care to plan and discuss Health promoting ideas and
concerns.
Liaise with businesses to help reach target populations and communities.
Actively seek out ‘Hard to Reach’ populations and help them to engage in health lifestyle initiatives
Keep up to date with the breast screening schedule in Avon Breast Screening area.
Contribute at network meetings and team events.
Monitor and evaluate outcomes via processes, procedures, and systems.
Develop fact sheets and resources to use on social media and breast screening web page
Schedule new or follow-up outpatient appointments, organise investigative and diagnostic appointments in line with NHSBSP standards and performance targets.
To ensure that routine results letters are despatched to clients in a timely manner. To escalate any delays in the pathway to the Screening Officer Manager.
To deal with complex and sensitive enquiries from all service users in a helpful, courteous and diplomatic manner.
Receive calls from health care professionals, Trust employees and other breast screening offices regarding the screening programme, offering help and advice in accordance with agreed NHSBSP policies and guidelines.
To manage reception area, welcome and assist patients, relatives/friends and other visitors on arrival in the unit and inform appropriate staff.
To communicate effectively and promptly to all enquiries in a discreet manner, with empathy and sensitivity.
Provide administrative support to consultant/clinical teams.
Regular communication with consultant teams, clinical staff and directorate management to enable efficient processes
Printing, checking and sending all routine result letters, non-attender letters and ad-hoc appointment letters, ensuring they are dispatched within the time specified in the NHSBSP guidelines.
Maintain a working knowledge of in-house computer systems to access relevant information as required in order to always provide an efficient service.
Maintain a working knowledge of other colleague’s principal duties to cover duties during times of staff holiday and sickness, for example ceasing clients from the breast screening programme; Managing screening appointments for clients on the family history programme; Making assessment appointments; Running and sending reports to individual GP practices.
Be involved in the administration side of research trials the screening programme is taking part in, for example giving clients a brief overview of the trial, sending trial information in the post.
To assist with the training of new colleagues, as required
To have active input in the review of work instructions/protocols for the department.
To follow established policies and protocols.
To draft new policies and protocols for own work area, as required.
Participate in the national Quality Assurance procedures including a three yearly QA review. Within this review complete a monthly audit of departmental procedures by designated auditors and provide a feedback report to the co-ordinator.
