Job Overview
We are seeking a dynamic and customer-focused Call Centre Agent specialising in Customer Success with Sales. This role involves engaging with clients via telephone and digital channels to provide exceptional service, identify sales opportunities, and foster long-term relationships.
The successful candidate will play a vital part in enhancing customer satisfaction while driving sales growth through effective communication and negotiation skills. This position offers an excellent opportunity for individuals passionate about customer service and sales to develop their careers within a supportive team environment.
Responsibilities
- Engage with customers via phone and email to understand their needs and provide tailored solutions.
- Promote and upsell products or services to maximise customer value while maintaining high levels of satisfaction.
- Build and maintain strong relationships with clients, ensuring their ongoing success and loyalty.
- Negotiate to retain customers, adhering to company policies and customer requirements.
- Assist customers with onboarding, troubleshooting, and resolving any issues promptly and professionally.
- Record detailed notes of interactions within the CRM system to ensure accurate account management.
- Collaborate with team members to share best practices, improve processes, and achieve team targets.
- Stay informed about product updates, industry trends, and competitive offerings to better serve customers.
Experience
- Desired, but not mandatory - Experience in B2B sales or customer service roles within a call centre environment.
- Strong negotiation skills are desired.
- Excellent communication skills in English, both verbal and written, with the ability to convey information clearly and persuasively.
- Familiarity with IT systems, CRM software, and basic computer applications is essential.
- Good organisational skills with effective time management to handle multiple priorities efficiently.
- Ability to work independently as well as part of a team in a fast-paced setting.
Wishes
Able to commute to St. Asaph Business Park reliably.
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Note.
This position allows 2 days working from home after 3 months with the business.
Pay: £26,500.00 per year
Benefits:
- Casual dress
- Free parking
- On-site parking
Ability to commute/relocate:
- St. Asaph LL17 0LQ: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
