Customer Service Advisor - Durham
The rewards
- £12.71–£18.90 per hour
- Vouchers for Star performance
- Free coffee and tea available on site
Hours
- Various shift patterns
- 12-month fixed-term contract
- Expected to work 3–5 weekends over every 8-week period
The role of Customer Service Advisor:
- Process inbound and outbound calls, emails, and customer enquiries in line with established procedures
- Accurately complete transactions and maintain up-to-date records, both digital and manual
- Prioritise and manage daily workloads effectively to meet deadlines
- Escalate non-routine queries or issues appropriately
- Collaborate with colleagues to support overall team performance
- Provide general administrative assistance as required
- Ensure compliance with internal controls and audit requirements
The ideal Customer Service Advisor:
- Strong attention to detail and accuracy in record-keeping
- Proven ability to work effectively in a team-based or structured environment
- Excellent interpersonal and communication skills
- Strong organisational and time management abilities
- Demonstrated commitment to delivering high-quality customer service
- Ability to follow defined processes and procedures consistently
