We’re looking for a confident, customer‑focused Sales Customer Service Advisor on Tues to Sat shift. This is a fantastic opportunity for someone who enjoys helping customers, understands timber and construction products, and thrives in a fast‑paced retail or trade environment.
What You’ll Do
- Provide outstanding customer service across in‑store, online, and telephone enquiries
- Support customers with technical advice on joinery, carpentry materials, tools, and installation requirements
- Recommend suitable products based on customer needs, measurements, and project specifications
- Explain product features, benefits, and applications clearly and confidently
- Assist customers in locating items and guide them through the full purchasing and payment process
- Handle complaints and resolve issues professionally and efficiently
- Process quotes and sales accurately while maintaining high service standards
- Work with sales leads to convert enquiries into successful purchases
- Build strong customer relationships that encourage repeat business and loyalty with trade and end-user customers.
What You’ll Bring
- Excellent communication and customer service skills
- Confidence in explaining technical information in a clear, friendly way
- Ability to problem‑solve and support customers with project‑specific queries
- A proactive, positive attitude and willingness to learn
- Experience in retail, trade counters, or customer service
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
- Store discount
Work Location: In person
Pay: £27,429.00-£29,000.00 per year
Benefits:
- Free parking
- On-site parking
- Store discount
Work Location: In person
