Job Summary
We are seeking a dynamic and bilingual Customer Service & Sales Executive fluent in both English and Turkish to join our team. This role involves engaging with customers, providing exceptional service, and driving sales through effective communication and upselling techniques. The ideal candidate will possess strong multilingual skills, be organised, and demonstrate excellent phone etiquette. This position offers an opportunity to develop your sales expertise within a supportive environment, contributing to the growth of our organisation.
Duties
- Respond promptly and professionally to customer enquiries via phone, email, and live chat.
- Conduct accurate data entry to maintain up-to-date customer records and sales information.
- Provide personalised product or service recommendations to maximise customer satisfaction and sales opportunities.
- Utilise communication skills to build rapport with clients, understanding their needs and offering suitable solutions.
- Identify opportunities for upselling additional products or services during customer interactions.
- Analyse customer feedback and behaviour to improve service delivery and sales strategies.
- Assist with processing orders, returns, and exchanges efficiently while ensuring excellent service standards.
- Collaborate with team members to achieve sales targets and enhance overall customer experience.
Qualifications
- Native level English and fluent Turkish are essential.
- Previous experience in customer service or sales roles is desirable but not mandatory; training will be provided.
- Strong data entry skills with attention to detail.
- Excellent communication skills, including phone etiquette and active listening abilities.
- Analytical skills to interpret customer data and identify sales opportunities.
- Demonstrated ability to upsell products or services effectively while maintaining professionalism.
- Organised with the ability to multitask in a fast-paced environment.
- A positive attitude, team-oriented mindset, and a proactive approach to problem-solving are essential for success in this role.
What We Offer:
- Predominantly work-from-home position with flexibility.
- Full training and ongoing support provided.
- Opportunity to develop within a growing business.
Salary & Benefits
- Starting salary in line with experience and the National Living Wage.
- Salary review upon successful completion of the six-month probationary period, with an increase based on performance.
- Full training and ongoing support provided.
- Predominantly work-from-home with occasional meetings or training sessions as required.
Pay: £24,784.50 per year
Benefits:
Work Location: Remote
