Permanent x 1 34 hours per week
£25,511.95 per annum for 34 hours per week
Fixed Term until 31st March 2027 x 1, 37 hours per week
£27,763 per annum for 37 hours per week
We’re on the lookout for new team members to join our amazing and welcoming Contact Team. We’re passionate about delivering excellent customer service, putting people first and helping make our communities places we can all be proud of.
You’ll be the first point of contact for our customers, helping resolve their queries and making sure we get things right from the start. You’ll also support with some administrative tasks, and at times you may help coordinate maintenance visits so our Home Repairs Team can continue providing high-quality repairs.
This is a brilliant opportunity to make a real impact and explore future development and progression across the team and the wider organisation.
About You
Our Contact Team is made up of friendly, confident team players who communicate clearly, both over the phone and in writing.
You’ll have experience working with the public (not necessarily in a contact centre but this is preferred) and be able to stay calm, positive, and customer-focused, even at busy times. We’re looking for someone proactive, quick-thinking, and solution-focused.
Good IT skills are important too, as you’ll be working with several of our internal systems.
We’re reviewing applications and holding interviews as they come in, so if you are interested in the role – apply today!
Previous applicants in the past six months need not apply.
At Alliance, we create places our customers are proud to call home. Across more than 7,000 homes, our teams care deeply about the people and communities we support. We want our customers to feel they belong, feel safe and have the opportunity to thrive.
We’re a purpose-led organisation with a strong performance culture, where colleagues are supported to bring their best every day. We call this being on your A-Game, using the right mindset and skills to deliver great outcomes for customers, colleagues and stakeholders, with compassion and care.
Our A-Game standards outline the behaviours we ask our colleagues to live by:
- We are all about the customer
- We are one team
- We are easy to do business with
- We are striving for excellence
- We are forward thinking
