Rochdale Boroughwide Housing (RBH) is seeking an IT Application Services Manager to lead the performance, stability, and continual improvement of our business-critical application estate.
This is a key leadership role within our IT function, responsible for ensuring that systems such as the housing management, CRM, and digital platforms are reliable, secure, and deliver a high-quality user experience for colleagues and customers.
Working alongside our Technical Delivery Lead, you will act as the operational lead for application services, ensuring that change is successfully transitioned into BAU and that services are well-managed, supportable, and aligned to business needs.
Key Responsibilities
Own the day-to-day performance and availability of RBH’s application services
Lead and develop the Applications team, ensuring a strong service-first culture
Manage support, incident resolution, and service improvement
Manage supplier performance and operational relationships
Establish and embed service governance, KPIs, and reporting
About You
Experienced in managing enterprise application services in a complex environment
Strong background in IT service management (ITIL aligned)
Proven ability to lead technical teams and drive service improvements
Experience managing suppliers and SaaS-based application environments
A customer-focused leader who balances operational stability with continuous improvement
INDHIGH
Rochdale Boroughwide Housing Limited (RBH) is the UK’s first tenant and employee co-owned mutual housing society, with over 12,000 homes throughout the local area.
As we’ve refocused our strategy back to our core housing role, we’ve taken the opportunity to work with our customers and colleagues to review and modernise the values that motivate us and will underpin everything we do. Our mutuality is focused on bringing genuine voice and influence to our customers and our colleagues in how we deliver our services. Our values get to the root of who we really are and what we stand for.
We listen with empathy, respond with compassion, and make it easy for our customers to access our services.
We earn trust through honesty, integrity, caring and keeping our promises.
We embrace our mutuality and work together to deliver great outcomes for the people living in our homes and communities.
We invest wisely in our people and make it easy for them to deliver services and create places that our customers are proud to call home.
We are curious, embrace diverse ways of thinking and seek feedback to help us improve.
RBH, Unique Enterprise Centre, Belfield Road, Rochdale, OL16 2UP
You can call us on freephone . Alternatively you can call us on .
