Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues
Contract: Full-time, Permanent
About Us
At BNP Paribas Personal Finance, we're part of a global banking group with a simple mission: to provide straightforward consumer finance solutions that help customers make responsible financial decisions. We partner with leading UK retailers and brands to support their customers finance purchases responsibly.
The Role
We're looking for an organised and proactive Service Delivery Coordinator to join our People Team. You'll play a key role in delivering an efficient and seamless HR service, coordinating people processes across the employee lifecycle while providing first-line support to colleagues and managers. Working closely with stakeholders across the business, you'll help ensure our HR operations are accurate, compliant and continuously improving.
Key Responsibilities
Coordinate HR administration across the employee lifecycle, including onboarding, contractual changes and leaver processes.
Maintain accurate HR records and support payroll, reporting and data management activities.
Provide first-line advice on HR policies and processes, escalating more complex queries where appropriate.
Coordinate learning and development activities, regulated role compliance and the maintenance of the job description library.
Process invoices and support budget tracking for the People Service Delivery function.
Build strong relationships with stakeholders across the People Team, Payroll, Finance and the wider business while identifying opportunities to improve processes and service delivery.
Skills & Attributes
Previous experience in HR administration or HR operations, ideally within a shared services environment.
Strong organisational skills with the ability to manage multiple priorities and coordinate a variety of HR activities.
Excellent communication and stakeholder management skills.
Strong attention to detail with experience maintaining accurate employee data and records.
Good understanding of HR processes, employment legislation and policy application.
A proactive, continuous improvement mindset with experience using HR systems and producing accurate reporting.
What's in it for you
As a Top Employer UK, we offer a supportive, inclusive environment and a flexible benefits package that you can tailor to your lifestyle. Highlights include:
Competitive salary and comprehensive package, contributory pension, and health cash plan.
Opportunity to buy/sell holiday giving you even more control over your work-life balance.
Flexible benefits including private medical insurance and lifestyle discounts.
A culture that values collaboration, development and wellbeing.
Could this be you?
Making a positive impact is at the heart of everything we do. We're looking for people who live by our values, who are Positive, Brave and Own It .
Don't let confidence hold you back. You don't need to meet every requirement—if you have around 75% of the skills and the right attitude, we'd love to hear from you.
Apply now to join a team that makes a real impact.
Learn more about careers with us: https://www.bnpparibas-pf.co.uk/careers
Your Application Journey
Call with our Talent Acquisition team
Informal chat with the Hiring Manager
Competency-based interview including a short presentation (90 minutes)
We aim to complete the process within 3–4 weeks, depending on availability. If you're not shortlisted, we'll still let you know the outcome. Please note that this role may close early once we have enough suitable applicants, so apply soon.
Equal Opportunities
We're committed to creating an inclusive workplace and ensuring equal opportunities for all, regardless of age, disability, gender, identity, race, religion, sexual orientation or background.
