One Sixty International aims to be the most innovative F2F Fundraising agency around. Specializing in the direct dialogue channel; we are experts both in delivering donors that keep giving and providing consultancy services in the UK and abroad. We offer a premium and sustainable service to our charity partners helping them to raise vital funds for the work they carry out.
One Sixty’s mission is to connect people and causes around the world.
The Role (6 Months Contract)
You will report directly to One Sixty’s senior Account Manager and will work within the back-end team at One Sixty, in collaboration with the Client Services and Account Management, Logistics and Data team.
Your specific role within the Client Services team will be to assist One Sixty’s campaign management with a focus on quality control and compliance. You will assist with the daily running of One Sixty’s call center and play a lead role in the launching of calling campaigns.
You will work with the client services team to ensure the delivery of excellent relationship management to our charity partners, and work closely with our third party suppliers to deliver our private site and calling campaigns effectively and efficiently.
You will show commitment to carrying out your responsibilities in a manner that is consistent with our values.
Monday to Friday (35 hours)
Senior Account Manager
- Key Responsibilities
- Assisting with reporting to all of One Sixty’s stakeholders and clients
- Attending weekly meetings with the Client Services and Data Teams
- Attending meetings with Clients and Stakeholders
- Implementing feedback from Clients to our Call Centre to improve and grow our telephone service
- Data administration and analysis
- Assisting with Stock Management
- Collating Calling outcomes for operations to enhance our fundraising delivery
- Collate call recordings to send to clients and Operations
- Working on logistics to deliver an expansive quality control operation and feeding this back to clients and operations
Job Type: Full-time
Pay: From £15.00 per hour
Benefits:
- Casual dress
- Employee discount
Application question(s):
- Do you have experience in the Charity Sector? If yes please describe below -
- Do you have experience in Client relations?
Work Location: Hybrid remote in London
