Job Advert
Join AX where our people and purpose drive us forward
At AX, we’re passionate about keeping drivers on the road and delivering exceptional care when it matters most. As a leading accident assistance and aftercare provider, we support customers involved in non-fault accidents by supplying replacement vehicles and managing their claims with empathy and efficiency.
Our values Inspired to Innovate, Always Respectful, Fully Accountable, and Delivering Delight are at the heart of everything we do. We foster a culture that prioritises wellbeing, development, and inclusivity, ensuring our people feel supported and empowered every step of the way. We’re a team that values care, quality, and customer satisfaction. You’ll be part of a supportive environment where your work is appreciated, and your development is encouraged.
About the role
The Accounts Administration Assistant will play a key role in supporting the financial administration requirements of Motor Assist. You will be responsible for accurate invoice processing, maintaining organised and efficient inbox management, and responding promptly and professionally to both customer and supplier queries. The successful candidate will ensure smooth administrative operations and uphold high levels of accuracy, compliance, and customer service.
You will be required to attend the Fort Dunlop office for a minimum of two days per week.
What you’ll be doing
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accurately input and process supplier and customer invoices into the relevant systems
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validate invoice details to ensure correct pricing, authorisation, and supporting documentation
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resolve discrepancies by liaising with internal stakeholders, customers, suppliers and the Head of Motor Assist
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maintain orderly records and ensure financial documentation is filed and stored in line with Company policy
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monitor, organise and prioritise shared inboxes to ensure timely responses and task allocation
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identify urgent items, follow up outstanding actions and escalate issues where necessary to the Head of Motor Assist
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maintain accurate and up-to-date logs, spreadsheets, and administrative records
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support the wider Motor Assist team with general admin as required
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respond professionally to customer and supplier queries
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provide updates on invoice status, payment schedules, credit notes, and general account queries
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build and maintain positive working relationships with internal stakeholders, suppliers, and external partners
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ensure excellent customer service and efficient issue resolution
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you will conduct your role confidentiality and ensure compliance with GDPR
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follow internal financial processes and contribute to continuous improvement
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assist with audit checks, reporting requirements, and internal process reviews where required
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carry out reasonable tasks as requested by your Line Manager.
What you’ll bring
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previous experience in an accounts admin or finance support role
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strong attention to detail with excellent numerical accuracy
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confident and capable user of financial systems and Microsoft programmes
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strong communication skills with the ability to handle supplier and customer queries professionally
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able to work independently, manage own workload, and prioritise tasks
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organised, proactive, and comfortable working in a fast-paced environment
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demonstrate our Company values: Inspired to Innovate, Always Respectful, Fully Accountable, Delivering Delight.
What we offer
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Salary of £24,852
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22 days holiday (plus bank holidays), rising to 27 with service
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Workplace pension scheme
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Bupa Private Healthcare (optional)
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Life Assurance (4x salary)
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Employee Assistance Programme and wellbeing tools
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Retail discounts and savings
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Ongoing professional development and career growth opportunities
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One charity/volunteering day off per year.
Wellbeing, diversity and inclusion
For the third year in a row, we are proud to share that we’ve won an Inspiring Workplace Award. This is testament to our commitment to fostering a positive and inclusive workplace where every individual feels valued, supported, and empowered and remain focused on creating a culture where everyone can thrive and feel genuinely appreciated.
We've also achieved Thrive at Work Bronze Level accreditation from the West Midlands Combined Authority, recognising our commitment to improving health and wellbeing in our workplace.
If our values resonate with you and you’re excited about this opportunity, we’d love to hear from you. You might be just who we’re looking for.
