At Livity Life, we’re leading the Technology Enabled Care (TEC) revolution. Using the most innovative technology and cutting-edge digital tools. We deliver a transformational service that challenges norms and delivers the very best care experience.
Job Summary
To monitor an efficient and effective, friendly and courteous day to day customer service/order processing department for all TEC Healthcare Contracts as appropriate, ensuring that high levels of customer service are delivered at all times.
Main Duties and Responsibilities
Planning and Supporting - ensuring staff levels are satisfactory at all times and arranging cover for sickness/last minute absence. Plan ahead for the next 24 hours cover.
Leading the team - Ensuring an outstanding service is delivered every time through coaching & mentoring individual team members and by reviewing team performance on a regular basis. Provide support during the induction of new staff.
Risk Assessing & Reporting - Identifying and reporting any risk, including those of Safeguarding to our customers, escalating any safety concerns to the Contact Centre Managers using process and within set timescales.
Continual Service Improvement - Ensure all staff are working within compliance frameworks. Support with monitoring and quality of calls, ensuring live feedback is delivered to the staff members concerned.
Communication - Taking telephone calls on behalf of Customer Services Coordinators when the nature of the call has become more sensitive and requires intervention from a senior member of the team.
Customer Complaints/Compliments - Provide cover in the absence of team support dealing with all complaints and carrying out investigations and reporting back to the prescriber in a timely manner.
What we are looking for
Healthcare sector experience is prefferable
Must be able to demonstrate Supervisor skills – i.e. coaching, delegating and managing performance etc through regular reviews.
Analytical thinker able to understand data and how to interact with it.
Excellent communication skills are required to interact with internal staff, prescribers, Service Users and Senior Managers.
Must be able to work off their own initiative as well as part of a team.
Strong administrative skills – Use of the Microsoft suite and ability to learn internal systems.
Strong computer skills (excel) and communication skills
Excellent organisational and planning skills with ability to multi-task and a good eye for detail.
Knowledge of TEC services or the public sector would be beneficial
What can we offer you?
Up to 33 days holiday (including bank holidays) plus optional 5 unpaid days
Company Pension Scheme
Life Assurance
A rewards scheme – 200+ exclusive perks and discounts from leading retailers and leisure outlets
Our ambition at Livity Life is to become the provider of choice in a world where intelligent healthcare technology enables proactive, personalised, and preventative care for every individual of all ages and backgrounds to live safe, independent lives in their own homes.
We are on a mission to create and nurture better social care and health outcomes for all. By empowering our people to inspire and support others, living our values to be the provider and employer of choice
Our core company values ‘LIFE’ newly launched in 2026 will support us achieve this. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.
Lead by example in setting the standards which define our purpose.
Inspire and empower, collaboration, shared purpose and inclusion.
Fairness- we act ethically and with integrity in everything we do.
Entrepreneurial – innovate with purpose, with a mindset resilient to change.
This role involves working in a regulated activity and may be subject to a DBS disclosure and social media screening.
No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.
At Livity Life, we are redefining the future of healthcare through intelligent technology and human-centered innovation. Our vision is clear: a world where proactive, personalized, and preventative care empowers individuals of all ages and backgrounds to live safe, independent lives in the comfort of their own homes. Driven by our mission, we create cutting-edge digital tools and transformative services that challenge traditional norms and deliver exceptional care. We believe independence should be accessible to everyone, and technology is the key to making that possible. Our ambition is bold, to lead the digital health revolution by pioneering scalable, secure, and user-focused solutions that reshape how care is experienced and delivered. With a commitment to excellence and innovation, we are building a future where healthcare is not reactive, but proactive, and where every individual can thrive independently.
