Operations Manager – Help Build a World-Class Global Brand
Are you a high-performing pro who thrives under pressure and takes pride in getting things done no matter what?
Looking to prove your worth in this challenging role?
We’re looking for an Operations Manager to take ownership and management of several functions within our business: -
- Full responsibility for fulfilment/dispatching our premium products at one of the fastest-growing sports memorabilia brands in the world. This is a hands-on role for someone who holds themselves to the highest standards and doesn’t clock out until the job is done
- Close liaison with the Customer Services Specialist to ensure that all customer correspondence is promptly dealt with to the high Firma Stella standards, and that customers are delighted
- Ensuring that the stock is managed through the Stock Controller, items are received, correctly listed and accurately stored
- Take responsibility for the heart of our business, working closely with the Framing Manager, ensure that framed products are world class in all aspects and will delight our customers.
You’ll be responsible for managing these functions, driving the implementation and management of all processes to ensure high standard, consistency and repeatability.
Reporting back to the CEO so that he is fully and accurately informed to make strategic decisions for the business. Your ability to quickly respond to requests and present accurate and meaningful reports (eloquent in written and verbal communication, and a thorough knowledge of Microsoft Office would set you in good stead).
As with any senior role it should go without saying that you can expect early mornings, late finishes, and weekend work when needed, we move quickly, and so should you.
If you’re passionate, organised, driven, and ready to lead from the front, we want to hear from you.
About the Company
We are the champion retailer of 100% authentic signed sports memorabilia, proudly partnering with some of the biggest sporting stars in the world. As the highest-rated sports memorabilia company on Trustpilot globally, we’ve built a strong reputation through premium products, passionate fans, and a relentless focus on customer satisfaction.
We are a fast-growing business with a proven track record and bold plans for the future and we’re just getting started.
Our Vision
We are on a mission to become a worldwide leader in the sports memorabilia industry by delivering:
- Consistently high turnover and profit growth
- Five-star customer service and world-class staff
- The most exclusive range of signed items available anywhere
- A truly global brand presence
Our Culture
- Respect
- Energy
- Positivity
- Drive & Ambition
- Go the extra Mile
- Feedback is kindness
- Team first - 'We not l'
- Ownership & Responsibility
- The Role
We hold high standards and we’re looking for someone who is ready to exceed them. In return, you’ll receive:
- A competitive salary
- Performance bonuses and growth incentives
- The chance to grow your career with a market leader
- A front-row seat as we scale into a worldwide brand
Job Type: Full-time
Pay: £45,000.00-£50,000.00 per year
Benefits:
- Casual dress
- Company pension
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Store discount
Application question(s):
- How many years experience in Operations Management?
- Tell us about your operations management experience.
- What is your biggest strength in operations?
- Have you experience in e-commerce environment?
Work Location: In person
