Tap CXM is a customer experience management consultancy helping enterprise brands to build more mutually valuable relationships with their customers. By providing marketers with customer-centric strategic and technical consulting, implementation expertise and ongoing support services, we help them reduce operational costs, improve customer experience and increase revenue.
Job Overview
We are seeking a dynamic and detail-oriented CRM Data Business Analyst to join our team and drive excellence in customer relationship management initiatives. In this role, you will harness your expertise in data analysis, database design, and business analysis to optimise CRM systems and deliver actionable insights. Your energetic approach will help shape strategic decisions, improve data-driven processes, and enhance our customer engagement efforts. This position offers an exciting opportunity to work with cutting-edge tools and collaborate across teams to elevate our CRM capabilities.
Responsibilities
- Analyze complex CRM data sets using SQL, R, Python, and other analytical tools to uncover trends, patterns, and opportunities for improvement.
- Collaborate with stakeholders to gather requirements, define project scope, and develop comprehensive business analysis documentation.
- Define the data schema required to support a single customer view (SCV).
- Specify and map the source data layer feeding into the SCV and CRM.
- Work closely with CRM and data architecture teams to translate business needs into clear technical and data requirements.
- Define what the CRM platform needs from the underlying data — structure, quality, and flow.
- Operate as a trusted consultant, liaising between client stakeholders and internal technical delivery teams.
- Produce clear, well-structured documentation covering data specifications, schema, and architecture requirements.
Qualifications
The ideal candidate will possess excellent communication skills, demonstrate a proactive and tenacious approach, and build a strong understanding of our software services.
- Proven experience as a Business Analyst with a focus on CRM systems or related data environments.
- Hands-on experience defining data schemas and single customer view (SCV) architecture.
- Strong understanding of source data layers and how they integrate with CRM systems.
- Comfortable working in a consultancy capacity, engaging confidently with client stakeholders.
- Excellent requirements-gathering, analysis, and documentation skills.
- Strong communication skills to collaborate across teams and present findings clearly.
What's in it for you? (benefits)
- A competitive salary linked directly with experience.
- · Profit-based company bonus scheme; If TAP is successful, we want to directly share this with the team that makes it happen.
- · Fully funded private healthcare.
- · 25 days holiday each year, plus bank holidays.
- · Holiday buy and sell scheme.
- · Company pension scheme.
- · Wellbeing programme, including an activity reward programme
- · A free smart watch to meet those activity goals.
- · Monthly team lunches and evening social events.
- · Free office gym.
- · We operate a number of other benefit schemes that include, cycle to work, childcare vouchers, online training and a travel card loan scheme.
- · Hybrid and flexible working opportunities.
- · Professional development opportunities and ongoing training in CXM technologies.
- · Dynamic and inclusive work environment that values creativity, innovation, and teamwork.
Our office is based in Southwark, walking distance from Southwark, Waterloo, Borough and Lambeth North. Working hours are Monday to Friday 9:00am until 5:30pm. We have a hybrid working approach which allows for a 50/50 split between home and office working.
We value diversity in identity, experience, and thought, and actively create a culture of inclusivity across our company and the work we do with clients, partners and suppliers. We aim to maintain a positive workplace environment and encourage our employees to bring their best and most authentic selves to work every day.
All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful.
Pay: £55,000.00-£65,000.00 per year
Benefits:
- Company pension
- Health & wellbeing programme
- On-site gym
- Private medical insurance
- Sick pay
Work Location: Hybrid remote in London SE1 8HP
