Job Overview
We are seeking an enthusiastic and detail-oriented Order Processing Assistant to join our client's team. This is an excellent opportunity for someone who enjoys working in a fast-paced environment where accuracy, customer service and teamwork are key. You will play an important role in ensuring customer orders are processed accurately and efficiently from receipt through to delivery.
Responsibilities
Order Processing
- Accurately enter customer orders into the ERP system and verify all order details.
- Track orders and updates customers on delivery status'
Customer Service
- Respond promptly and professionally to customer enquiries regarding orders, deliveries and product availability.
- Resolve order-related issues, including discrepancies, delays and returns.
- Work closely with sales, warehouse and logistics teams to meet customers' needs
Documentation
- Prepare and issue order confirmations, invoices and shipping documentation.
- Ensure documentation complies with company procedures, including requirements for international shipments.
- Maintain accurate and up-to-date records of all transactions and customer information
Shipping and Logistics Coordination
- Liaise with third-party logistics providers to arrange and monitor deliveries.
- Help ensure orders are dispatched within agreed budget and deadlines.
Requirements
- 1–3 years’ experience in order processing, sales administration or customer service.
- Experience with shipping/logistics preferably with understanding of a global environment
- Good working knowledge of Microsoft Office, particularly Excel, Outlook and Word.
- Experience using ERP or order management systems.
- Knowledge of shipping platforms or third-party logistics providers.
- Excellent written and verbal communication skills.
- Strong organisational and time-management skills.
- Ability to manage multiple priorities while maintaining accuracy.
- Knowledge of shipping platforms or third-party logistics providers.
- Experience working with international customers (desired)
Join our client as an Order Processing Assistant and become an integral part of the team by applying today!
How to Apply
Apply directly on Indeed by attaching your CV
OR
Email: [email protected]
Call: 01908 585656
Pay: £13.50 per hour
Work Location: In person
