Who we are
At OCO, we are a passionate team of hospitality specialists committed to delivering the very best and we go the extra mile to exceed the expectations of our customers. We are a key franchise partner for Starbucks and have ambitious plans to grow our business.
We strive to create a warm and welcoming environment where our customers can feel at home and we pay attention to every little detail, ensuring that the basics are always done brilliantly.
With 20 sites across Scotland, and employing over 400 partners, OCO is one of the most exciting and ambitious franchise groups in the country. We are a proud Living Wage employer and offer a range of benefits for our people including 28 days holiday, food & drink discounts, and a world class training program that will set you up for an exciting, dynamic, and rewarding career full of opportunity to grow.
Our Mission
Creating a sense of belonging for our partners and customers is fundamental to our business.
Our business is about applying our collective skills and talents to make a difference to the local communities in which we operate, whilst being profitable at the same time.
Who we are looking for
· Leads by example and holds each partner accountable for their performance, whist giving responsibility and support to deliver results.
· Motivates and inspires others. Has a great attitude to any problem and works well as part of a team of partners to deliver a great experience for our customers.
· Consistently delivers results which exceed targets and expectations.
· Sets goals/targets with team and manages the operations of the store to ensure shifts run effectively and deliver on the customer experience.
· Creates a pipeline of succession by motivating and inspiring partners to develop their skills to achieve their career goals.
· Acts as a coach/mentor to partners assessing performance, providing feedback, and developing training programmes to improve partner performance and ensure operational standards are met.
Our people
Although we are entrusted with some of the world’s biggest brands, our values remain those of a small, family run business. We remain close to our partners and genuinely care about their wellbeing, encouraging a culture of trust and openness.
We believe in treating each other with kindness, dignity, and respect, and are immensely proud of the team, whether in-store or head office, and the work we do together.
- Leading shifts with a focus on delivering commercial results and world-class customer experience and ensuring every partner is set up for success
- Taking ownership of our KPIs including labour efficiency, waste reduction, and sales performance
- Ensuring shift deployment meets planned roles and routines, adjusting to optimise customer experience
- Observing partner performance, coaching and providing feedback
- Recognising and celebrating partner achievements during and after shifts
- Acting as the store's duty manager when scheduled, being accountable for all operational and partner decisions during your shift
- Ensuring brand and operational standards are consistently met or exceeded
- Using financial and operational data to make informed decisions that improve shift performance
- Training and coaching partners to deliver consistent quality, efficiency, and service excellence
- Leading and embedding new initiatives and product launches at store level
- Maintaining compliance with health & safety, food safety and security standards
Given the nature of our stores, working hours could include early mornings, evenings, weekends, nights and/or holidays.
Job Type: Full-time
Pay: £14.45 per hour
Benefits:
- Employee discount
- Health & wellbeing programme
- On-site parking
Work authorisation:
- United Kingdom (required)
Work Location: In person
