We are looking for a proactive and organised Service & Install Coordinator to join our growing team.
Purpose of the Role
The Service & Install Coordinator is responsible for providing administrative and operational support, ensuring engineers have everything required to complete service, fault-finding and installation work efficiently.
The role is responsible for managing customer enquiries, processing service and installation documentation, ordering and controlling stock, preparing job packs and equipment, and maintaining accurate records. The Service & Install Coordinator plays a key role in ensuring engineers are fully equipped for each job while supporting excellent customer service and maintaining compliance with company procedures.
Key Responsibilities
Customer Service
- Act as the first point of contact for incoming customer telephone calls and emails.
- Log customer enquiries and requests accurately onto the company system.
- Provide customers with updates on existing jobs where appropriate.
- Maintain professional and courteous communication with customers at all times.
Service & Install Administration
- Create and maintain accurate records for service, fault and installation jobs.
- Prepare all documentation required for engineers before attending site including RAMS.
- Ensure engineers have the correct paperwork, equipment, parts and consumables for each allocated job.
- Maintain accurate service records and filing systems.
- Update internal systems promptly with relevant information.
- Support with general administrative tasks.
Stock and Materials Management
- Order parts, consumables and equipment required for upcoming jobs.
- Prepare job boxes and engineer kits for service, fault and installation work.
- Receive and check deliveries against purchase orders.
- Maintain accurate stock records and inventory levels.
- Carry out regular stock checks.
- Ensure stock is stored safely, correctly labelled and easily accessible.
- Monitor stock usage and proactively replenish items to avoid shortages.
- Liaise with suppliers regarding orders, deliveries and returns where required.
Operational Support
- Work closely with engineers to ensure all required parts and equipment are available before they attend site.
- Identify any shortages or potential issues in advance and communicate these promptly.
- Assist with purchasing activities and supplier communications.
- Support continuous improvements.
General Responsibilities
- Comply with all company policies and procedures.
- Follow Health & Safety requirements at all times.
- Maintain confidentiality of company and customer information.
- Ensure all administrative records are accurate and audit-ready.
- Undertake any other duties appropriate to the role.
Person Specification
Essential Skills and Experience
- Experience working within an engineering, maintenance or service environment.
- Experience of stock control, purchasing or inventory management.
- Familiarity with service management or job management software.
- Previous experience in an administrative, service support or customer service role.
- Excellent organisational skills with strong attention to detail.
- Good communication and interpersonal skills.
- Ability to prioritise workload and meet deadlines.
- Competent in Microsoft Office, particularly Outlook, Excel and Word.
- Experience maintaining accurate records.
- Ability to work independently and as part of a team.
Personal Attributes
- Highly organised and methodical.
- Reliable and dependable.
- Proactive and able to anticipate operational requirements.
- Strong attention to detail.
- Positive, flexible and customer-focused.
- Takes ownership of responsibilities and follows tasks through to completion.
If you are organised, motivated and take pride in delivering high standards of work, we'd love to hear from you. Apply today and become part of a team that is dedicated to delivering excellent service to our customers every day.
Pay: From £28,000.00 per year
Benefits:
- On-site parking
- Transport links
Application question(s):
- Only applicants with a minimum of 2 years experience in a similar role will be considered.
Experience:
- Customer service: 2 years (preferred)
Work Location: In person
