Mail Order Customer Service Advisor _ permanent
We have a fantastic opportunity to join our friendly and welcoming Mail Order Customer Service team.
With customer service at the heart of our business; we all take pride in delivering a great service to our ever growing customer base. In our Mail Order season we send over 3 million catalogues, the successful candidate will be assisting our customers with queries. This is an in person only role, based at our Ballinluig offices, and is a permanent role.
About the Role
- Answering customer queries over the telephone and via email
- Processing telephone orders and orders which arrive through the post
- Processing returns for refunds and exchanges
- Data input on Elucid, an in-house database system
About you
· Excellent written and oral communication skills
· Polite, friendly and approachable manner
· Can work on own initiative and as part of a larger team
· The ability to work accurately and competently in a busy office
What we can offer you
Excellent pay rates for those that excel in sales- we will reward your success.
Year round job stability
Great training and career growth
Fairness- Over 18’s get paid the same starting rate as over 21’s
Massive discount in our restaurant
Substantial discounts throughout the store- increasing with service
Staff transport provided from Perth and other local hubs- subsidised for all and free for NEC Card holders and Young Scot free bus holders
Long Term service awards – we reward our most loyal colleagues
Healthcare plan after one year service
Generous employee referral scheme
Holiday entitlement that increases with service
Employee Award- we recognise our best performing colleagues each month
Job Types: Full-time, Permanent
Pay: £12.75-£13.00 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Store discount
Work Location: In person
