Overview
We are seeking a dynamic and experienced Duty Manager to oversee daily operations within our busy hotel. The ideal candidate will possess strong leadership skills, a passion for guest service, and the ability to manage a diverse team effectively. This role offers an exciting opportunity for individuals with hotel experience and supervisory background to contribute to a high-standard guest experience while ensuring smooth operational flow.
Duties
- Supervise and coordinate the daily activities of staff to ensure exceptional guest service and operational efficiency.
- Lead and motivate team members, fostering a positive work environment aligned with organisational standards.
- Handle guest enquiries, complaints, and special requests promptly and professionally to maintain high satisfaction levels.
- Oversee reservations, check-in/check-out procedures, and ensure adherence to health and safety regulations.
- Assist in training new staff members and conducting performance evaluations.
- Collaborate with human resources on staffing requirements, scheduling, and staff development initiatives.
- Monitor financial transactions, including billing and cash handling procedures.
- Ensure the cleanliness, organisation, and presentation of the premises meet standards at all times.
- Maintain effective communication between departments to facilitate seamless operations.
Qualifications
- Proven supervising experience within the hospitality or hotel industry.
- Strong leadership qualities with excellent organisational skills.
- Exceptional guest service skills with a professional demeanour.
- Experience in human resources management or staff development is advantageous.
- Knowledge of hospitality operations, including reservations systems and health & safety standards.
- Previous experience in hotel management or similar roles is preferred. This position offers an engaging environment where leadership, hospitality expertise, and dedication are valued highly. We welcome applications from candidates eager to contribute their skills towards delivering outstanding guest experiences while advancing their careers within the hospitality sector.
Pay: From £33,000.00 per year
Benefits:
- Company pension
- On-site gym
- Store discount
Work Location: In person
