Restaurant Manager (Assistant Manager)
Role Overview
We are looking for an experienced and passionate Restaurant Manager to support the leadership of our Front of House team. You'll play a key role in delivering exceptional guest experiences, driving team performance, and ensuring the restaurant operates smoothly, efficiently, and profitably.
Key Responsibilities:
Operations & Guest Experience
- Support the day-to-day running of the restaurant, ensuring seamless service across front-of-house and kitchen teams.
- Complete opening and closing procedures in line with company standards.
- Prepare End of Day (EOD) reports, highlighting key operational updates and business performance.
- Maintain exceptional standards of cleanliness, presentation, and organisation throughout the restaurant.
- Lead by example in delivering outstanding customer service.
- Resolve guest feedback and complaints professionally and effectively and in line with company procedures.
- Ensure all daily transactions, reconciliations, and reporting are completed accurately.
Team Leadership
- Lead, motivate, and develop the Front of House team to deliver exceptional service.
- Conduct pre-shift briefings to communicate daily goals, promotions, events, and menu updates.
- Ensure team members are punctual, professional, and service-ready.
- Create a positive and supportive working environment.
- Provide coaching, training, and ongoing performance feedback.
Training, Compliance & Safety
- Ensure all team members receive effective onboarding and ongoing training.
- Maintain training records and ensure compliance with Food Hygiene, COSHH, Health & Safety, and company procedures.
- Promote a safe working environment for both guests and employees.
Commercial & Business Performance
- Drive sales through exceptional service standards and team engagement.
- Manage labour costs through effective rota planning.
- Assist in monitoring stock levels, stock control procedures, and wastage.
- Encourage repeat business through outstanding hospitality and guest satisfaction.
People Management
- Support recruitment, onboarding, and retention of team members.
- Manage performance, conduct, and employee relations matters fairly and professionally.
- Communicate company policies and operational updates clearly and consistently.
General Responsibilities
- Lead by example and represent the business professionally at all times.
- Attend management meetings and contribute to business improvement initiatives.
- Provide support across departments and sites when required.
- Carry out any other reasonable duties as requested by senior management.
What We're Looking For
- Previous experience as a Restaurant Manager, Assistant Manager, or Front of House Manager in a fast-paced hospitality environment.
- Strong leadership and people management skills.
- Excellent communication and customer service abilities.
- Experience managing rotas, labour costs, and stock control - preferred.
- Good understanding of food safety and health & safety requirements.
- A hands-on, positive attitude with a passion for hospitality and guest experience.
What We Offer
- Competitive salary
- Free staff meals whilst on shift
- 50% discount on food and drinks when dining off duty
- Access to Wagestream, giving you greater flexibility over your earnings
- Company pension scheme
- Ongoing training and development opportunities
- A supportive, inclusive, and team-focused working environment
- The opportunity to be part of a passionate hospitality team dedicated to delivering exceptional guest experiences
Pay: £34,000.00-£37,000.00 per year
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Store discount
Work Location: In person
