Company Overview
DIY-Kitchens is the world's biggest online kitchen retailer with three world class, state of the art manufacturing sites in Yorkshire. We’ve been manufacturing our kitchens since 1982 and we pride ourselves on producing stunning kitchens that our customers love, finished to the highest standard and built to last.
We’re rated “Excellent” by our customers on Trustpilot and have even been awarded “Best Rated Kitchen Brand” By Which? magazine. We now have a number of exciting opportunities for you to join our team of 700+ colleagues and grow your career with us – in return we’ll reward you with some fantastic benefits and a great future with a friendly, dynamic company.
Main Responsibilities
- Handling a high volume of inbound and outbound customer calls, providing professional and friendly support.
- Resolving customer queries and concerns over the phone, ensuring a positive customer experience.
- Liaising with suppliers and internal departments to coordinate effective solutions and keep customers informed.
- Following up with customers by phone to provide updates and ensure issues have been resolved.
- Managing multiple customer cases simultaneously while meeting service level agreements and deadlines.
- Escalating complex issues where necessary and working collaboratively to achieve the best outcome for the customer.
- Providing feedback to relevant departments to help improve products, services, and overall customer satisfaction.
About You:
- Must have experience in a customer care role
- Must be able to handle complaints under demanding situations
- Be empathetic and a problem solver
- Confident IT Skills - able to navigate through various computer systems
- Strong attention to detail
- Be able to communicate in a confident, clear, and friendly manner
- The ability to remain calm under pressure in a fast-paced environment
- Positive attitude towards work
Benefits:
- Will be remote working (no travel costs, no travel time, lunch at home etc)
- Permanent contract
- Pension scheme
- Weekly pay
- 2-week training programme
- A company laptop will be provided. As this is a hybrid role, you will be supplied with all necessary equipment for the days you are working from home.
We are looking for someone to start as soon as possible. Please note that although this is a remote role, you must be available for 2 weeks training at our site in Pontefract.
Job Types: Full-time, Permanent
Pay: £13.50 per hour
Experience:
- Kitchen Manufacturer: 1 year (preferred)
- Customer service: 1 year (required)
Work Location: Hybrid remote in Featherstone WF7 6EP
