Job Summary
We are seeking a dynamic and proactive Customer Services Co-ordinator to join our busy training centre. In this role, you will be the first point of contact for our valued customers, ensuring their enquiries are handled efficiently and professionally. Your energetic approach will help foster positive relationships, support sales opportunities, and contribute to delivering exceptional service experiences. If you thrive in a fast-paced environment, possess excellent communication skills, and enjoy working as an integral part of a busy team, this is the perfect opportunity for you.
Duties
- Respond promptly and courteously to customer enquiries via phone, email, and face-to-face.
- Manage customer data entry accurately into our systems, maintaining up-to-date records.
- Provide detailed product or service information, addressing customer needs with clarity and confidence.
- Identify opportunities for upselling additional products or services that align with customer interests.
- Demonstrate excellent phone etiquette and communication skills to ensure positive interactions.
- Maintain training schedules and bookings across all lines of business in the centre.
- Collaborate with team members to resolve complex issues efficiently and ensure customer satisfaction.
Requirements
- Proven experience in customer service or call center environments preferred.
- Must have experience of selling products or making bookings for customers.
- Strong data entry skills with high accuracy and attention to detail.
- Excellent communication skills, both verbal and written, with a professional demeanour.
- Ability to handle multiple tasks simultaneously while maintaining a positive attitude.
- Knowledge of phone etiquette best practices and customer engagement techniques.
- Analytical mindset with the ability to assess situations quickly and suggest solutions.
Pay: £25,000.00 per year
Benefits:
- Free parking
- On-site parking
Work Location: In person
