Turnpower Services is a growing provider of specialist engineering and infrastructure support. We’re known for our reliability, responsiveness, and excellent service delivery. As we expand, we're looking for a proactive and organised Client Account Administrator to support our operations and maintain top-quality service for our clients.
About the Role:
As an Client Account Administrator, you'll be responsible for managing client accounts, updating key operational systems, and ensuring seamless communication across departments. You’ll play a vital part in making sure everything runs like clockwork for both our clients and our internal teams.
Key Responsibilities:
- Maintain and update client information on our CAFM and job management systems (e.g. Simpro)
- Manage job progress and status updates to ensure timely and accurate service delivery
- Act as a key point of contact for clients regarding service updates, queries, and scheduling
- Monitor job queues and help allocate resources efficiently
- Produce client reports, documentation, and updates as needed
- Support coordination between engineering teams, subcontractors, and clients
- Assist with contract administration and ensure SLAs/KPIs are being met
- Source and order materials for jobs as required
What We’re Looking For:
- Experience in a similar administrative or client support role (ideally in facilities management, construction, or engineering)
- Familiarity with CAFM systems and/or Simpro (or willingness to learn quickly)
- Strong attention to detail and ability to juggle multiple priorities
- Confident communicator – both written and verbal
- A customer-focused approach and a proactive mindset
- Good IT skills – especially Excel, Word, and job management platforms
This role is Full-Time, Office Based, Monday - Friday
Equality & Inclusion
The Company’s aim is to treat all candidates equally and with respect, and to uphold its legal responsibility to ensure that no unlawful discrimination occurs in the recruitment and selection process on the grounds of gender, race, nationality, colour and ethnic or national origin, disability, age, marital or civil partnership status, sexual orientation, gender reassignment, pregnancy or maternity, and religion or belief. These are known as Protected Characteristics.
Job Type: Full-time
Pay: £28,000.00-£30,000.00 per year
Work Location: In person
