Head of Technical
Contract: Government
Location: London, EC2R 8AH
Hours of work: 35
Contract Type: Fixed Term Contract - 12 months
We are seeking a Head of Technical Services to act as the senior technical lead and trusted advisor across the estate, providing strategic leadership, technical governance, and subject matter expertise to support operational delivery, major projects, estate transformation, and long-term infrastructure planning.
Reporting to the Key Account Director, the role will work closely with senior customer stakeholders to ensure alignment between operational requirements, capital investment programmes, estate strategy, and future business objectives.
Job Description
We are looking for an experienced technical leader to provide independent technical advice and assurance across engineering, asset management, compliance, operational resilience, sustainability, and project delivery.
A key focus of the role will be supporting the LSP Major Project and other significant change programmes, acting as the technical authority throughout planning, design, implementation, and handover phases while fostering strong relationships with stakeholders, operational teams, and external partners.
Key Responsibilities
- Act as the senior technical authority across the estate, providing strategic leadership and technical direction.
- Serve as the informed technical stakeholder for the LSP Major Project and other major capital and transformation programmes.
- Act as a trusted advisor to senior customer stakeholders, providing technical insight and challenge to support investment and business planning decisions.
- Build strong relationships across the Bank, ISS leadership teams, operational functions, and O&M teams to support strategic estate objectives.
- Provide governance and assurance across engineering operations, including infrastructure, asset performance, lifecycle planning, compliance, audits, and risk assessments.
- Lead the development, review, and implementation of Standard Operating Procedures (SOPs) and Emergency Operating Procedures (EOPs) within critical facilities.
- Provide technical leadership on health, safety, compliance, safe systems of work, and operational resilience across complex environments.
- Support operational excellence through innovation, sustainability, continuous improvement, data-led decision-making, and the development of engineering and technical teams.
Professional and Personal Competencies/Qualifications
- Extensive experience in technical services, engineering management, facilities management, or estate management environments.
- Demonstrable experience operating at senior leadership level within complex, multi-stakeholder organisations.
- Strong understanding of:
Mechanical and Electrical Infrastructure
Asset Management
Critical Environment Management
Engineering Compliance
Capital Project Delivery
Estate Transformation Programmes
- Experience supporting large-scale estate investment and infrastructure projects.
- Proven ability to build trusted relationships with executive stakeholders and senior customers.
- Experience developing and implementing SOPs and EOPs within critical environments.
- Strong health and safety leadership experience, including management of safe systems of work.
- Excellent communication, influencing, and stakeholder management skills.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]
To find out more about what we do go here - https://www.uk.issworld.com/
Work Location: In person
