Job Summary
We are seeking dedicated and enthusiastic Customer Service Representatives to join our team. The ideal candidate will have excellent communication skills, a persuasive approach, and the ability to build rapport quickly over the phone. This role requires strong communication skills and the ability to analyse customer needs effectively.
Duties
- Conduct calls with potential customers to generate interest in our services.
- Overcome objections and handle customer concerns with confidence and professionalism.
- Meet or exceed individual and team targets through consistent outreach efforts.
- Maintain accurate records of customer interactions and transactions through data entry.
- Analyse customer feedback to identify areas for improvement in service delivery.
- Ensure adherence to company policies and procedures while providing support.
Skills
- Strong verbal communication skills with a focus on persuasion and rapport-building.
- Confidence in making high-volume outbound calls and handling rejections effectively.
- Ability to listen actively and tailor conversations to customer needs.
- Strong data entry skills with attention to detail for accurate record keeping.
- Ability to analyse situations and provide effective solutions promptly.
- A friendly demeanour with a commitment to delivering outstanding customer service.
If you are passionate about helping others and possess the required skills, we invite you to apply for the position of Customer Service Representative. Join our team and be a key player in driving business growth!
Job Types: Full-time, Part-time, Permanent
Pay: From £12.71 per hour
Benefits:
Work Location: In person
