About the role....
We are looking for a Service Delivery Manager to manage the facilities hygiene operations at a variety of depots around the North of England. The sites included within this region are, Bradford, Knowsley, Doncaster, Widnes and Preston Brook. The successful candidate will not be apposed to travelling. As a SDM your duties would include but will not be limited to:
- Ensuring compliance with legislation, health and safety regulations and both company and client specification
- Traveling between sites on a regular basis
- Providing leadership, support and ongoing training to your teams
- Build robust and valuable partnerships with clients while being efficient and responsive to client and staff needs
- Ensure all team members are skilled, kitted and accredited to the highest standards
- Manages the performance and the continuous improvement of team members through development, recognition and effective communications
- Completing audits and regular standards checks
- Responsible for managing stock levels and purchasing of equipment, materials and consumables to ensure a complete service delivery
- Manage direct reports performance against the business KPI’s.
- Ensures hours delivery is within target by utilising teams & allocating resources effectively
- Responding to ad hoc requests from Operations Manager
- To adhere to all company processes, policies and procedures
- General admin duties include but are not limited to: completing report, approving timesheets and creating schedules
- Experience working in a hygiene environment would be advantageous but not essential.
Vetting
ISM will require you to have a 5 year work history vetting process as well as a DBS check and a full UK Driving licence with a maximum of 3 points.
About You.
Do you have proven experience in providing excellent customer service? Can you build strong and lasting relationships with staff and customers? Do you have experience in managing customer expectations and satisfaction? Enjoy getting the very best out of your team? Do you thrive in a fast paced, troubleshooting, problem solving environment? Are you looking for a new and exciting challenge with an expanding company with great career prospects? If so, this role could be for you.
About Us.
We are the market leaders in providing high quality facilities services nationwide. We work predominantly in the production, warehouse distribution, transport and public sectors. Our services cover cleaning, security, maintenance, landscaping and recycling operations. At ISM we pride ourselves on having a strong emphasis on safety and high quality standards. Our colleagues are training to adopt the ISM 'can do' attitude and our experienced teams are focused on providing an excellent standard of personal customer service.
In return we will offer you:
· A full-time permanent role
· Company Mobile Phone
· Company Laptop
· Company Pension
· Full Training
· Company Car
. Company events
· Opportunity to develop and progress
#HP
Job Types: Full-time, Permanent
Pay: £32,500.00 per year
Benefits:
- Company car
- Company events
- Company pension
- Free parking
- Life insurance
- On-site parking
- Referral programme
Application question(s):
- How many years of Managerial experience do you have ?
Licence/Certification:
- Driving Licence (required)
Work Location: On the road
