Overview
We are seeking a dedicated and personable Body Shop Service Advisor to join our professional team. The successful candidate will act as the primary point of contact for customers, coordinating vehicle repairs and ensuring a smooth service experience. This role offers an excellent opportunity to utilise your customer service skills, mechanical knowledge, and sales abilities within a reputable automotive environment. The ideal applicant will be organised, proactive, and capable of handling multiple tasks efficiently.
Responsibilities
- Greet customers warmly and professionally, establishing a positive rapport from the outset
- Assess customer needs and provide detailed explanations of repair procedures and estimates
- Coordinate with technicians to ensure timely completion of repairs and communicate updates to customers
- Upsell additional services or repairs where appropriate, enhancing customer satisfaction and workshop productivity
- Handle cash transactions accurately and process payments securely
- Maintain accurate records of work orders, customer details, and vehicle histories
- Follow up with customers post-service to ensure satisfaction and encourage repeat business
- Keep the reception area tidy and organised, presenting a professional image at all times
Experience
- Previous experience in an automotive environment essential. Would suite some one wishing to come from the shop floor in to the office or maybe a previous parts advisor looking to expand their career.
- Strong customer service skills with the ability to communicate clearly and confidently with diverse clients
- Basic mechanical knowledge or understanding of vehicle repair processes is advantageous
- Proven ability in upselling services in a professional manner
- Competent in handling cash transactions with accuracy and integrity
- Organised with excellent time management skills to prioritise tasks effectively
This role provides an engaging environment for individuals passionate about automotive services and committed to delivering exceptional customer care. We value proactive team players who are eager to learn and grow within our organisation.
Pay: £12.71-£20.67 per hour
Benefits:
Work Location: In person
