About us
At Audley Travel, we turn careers into adventures. We're dedicated to creating unique travel experiences for our clients and fostering a dynamic, rewarding environment for our team.
Join Audley and become part of a supportive community that prioritises your development. Our inclusive culture, along with competitive salaries and benefits, supports your well-being and growth. If your passion is travel and you’re looking for a career that excites and inspires, Audley Travel is the perfect place for you. Join us to create unforgettable journeys together.
Discover the Audley Way here!
The Opportunity
As a Sales Operations, you will be responsible for all areas of trip operations, from confirmation up until our clients return home, you will lead a team of Sales Operations Specialists who are accountable for completing all operational tasks on a booking. This includes everything from overseeing the initial booking process to issuing final documentation and even stepping in should an incident in country impact a trip. You will oversee the management of the resource, working practices and efficiency of your team. You will choose one area of geographical specialisation to work in (and will step in to help in others) and you’ll take responsibility for the end to end operation of all bookings within this region.
Aiming to deliver a high standard of quality, service, and trip satisfaction from the moment a client confirms a booking with us, you’ll be expected to promote a culture of learning and development within your team and ensure that it operates consistent with the Audley values and behaviours and set KPIs. Operating a tailor-made booking can be complex and time pressured, so you will need to ensure that excellence in service, organisation, attention to detail and speed of response is the norm.
Key responsibilities include:
- Take ownership of operating of all bookings within your geographical region ensuring that your team of Sales Operations Specialists are on track with their tasks in line with their KPIs and the team’s SLAs. These tasks include but are not limited to making and amending bookings, following the quality assurance process in order to confirm a trip with a client, the pre travel process, assisting with operations on trip and following up with our finance team and suppliers to ensure that we pay our partners on time
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Where possible, identify areas for improvement of this process, for example thinking about bulk bookings of popular properties, and work with our local partners and product teams to make these changes
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Where an incident occurs, work to understand the extent of the impact on Audley clients
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Once the impact is understood, work with the Sales, Operations, Flights and Duty office teams in order to make plans to help impacted clients and take ownership of making any changes to client’s bookings where required
- Where an incident occurs or continues out of hours, work with the Duty Office Managers to effectively hand the incident over, ensuring that the Duty Office are best placed to manage the incident during their working hours
- Be responsible for the productivity and efficiency of your team, ensuring a consistent, efficient, and accurate rate of work by each of the team members which delivers to team KPIs
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Conduct 1-2-1s and quarterly check ins with the individual members of your sales operations team to provide support in carrying out their roles. This could include identifying training needs, or development potential, assisting them with challenges or answering day-to-day queries
- Highlight any areas for concern such as underperformance to the Head of Sales Operations and work with the team to foster improvement
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Working as a team with your management colleagues, ensure that your team and the function globally maintains an appropriate level of resource. This will be key to ensure that we are able to maintain and deliver to our team KPIs and SLAs
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Working as a team with your management colleagues, ensure the overall workload of the department is well planned and executed to meet our targets. This may involve moving resource from one geographical area to another or working in other areas yourself
We value our people’s wellbeing and understand the importance of flexibility. That’s why we offer hybrid working, with the opportunity to split your time between one of our offices and working remotely from anywhere in the UK. We ask that employees are office-based for a minimum of 3 days per week.
What You’ll Bring to the Team
You are results-driven, highly organised and resilient individual. You have excellent communication skills, a collaborative mindset, and the ability to manage multiple priorities with confidence and calm.
Additional experience required:
- Proven track record of managing a successful team
- Committed to achieving success through the development of processes and procedures
- Resilient to pressure, whilst remaining calm and clear minded
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Knowledge and experience within the travel industry, preferably within tour operators
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Patient with others and willing to transfer own knowledge and experience to others
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A confident, positive, and outgoing person with natural enthusiasm who embodies the Audley values of being positive, being the difference, being one team and being passionate about travel
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Lead and display positivity towards new company processes and procedures
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Possess high amounts of initiative to deal with challenges and suggest solutions to the Head of Sales Operations
- Demonstrate behaviours and attitudes which are exemplary to the rest of the team/office
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Comfortable working on projects alone and within a team and happy to turn their hand to any project content
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A reliable and flexible team player
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Highly organised
- Maintains a positive, motivational outlook and attitude at all times, especially during challenging situations
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Be able to quickly build a rapport with clients and develop strong relationships, with great listening skills to be able to understand the client’s needs
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Have a passion for self development and to proactively improve knowledge and learn from experiences
Why Audley Travel
Alongside competitive salaries and benefits that support your well-being, you’ll find a role that inspires you, challenges you, and connects you to something bigger. If you’re passionate about travel and seeking a career that excites, rewards, and grows with you, Audley Travel is where your journey begins.
There’s more:
- Holiday - 25 days rising to 30 days with length of service
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A day off for your birthday
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A discretionary bonus plan
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A day off for volunteering to support a charity, local support group or community work of your choice
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Private Medical Insurance
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Access to Healthshield health cash plan - money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme and counselling
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Enhanced family leave & pension scheme
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Life insurance
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Discounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount websites
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Wellhub – a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps
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Benefits Platform – a reward scheme that gives you discounts and cashback with hundreds of retailers
We welcome you to speak to our recruitment team at any point during your hiring process, if you have any specific questions before this please contact us on
[email protected].
We believe it’s our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment and encourage you to let us know if there's anything we can do to make your application process easier for you for any reason to help you shine!
Ready to turn your travel passion into a career? Apply now to start your journey at Audley Travel!
