Job Ref: THW9990
Branch: Toll House Inn
Location: Toll House Inn, Lancaster
Salary/Benefits: Competitive Salary, career development training, free food on shift, cash card tips, great benefit scheme
Contract type: Permanent
Hours: Full Time
Hours per week: 48
Posted date: 15/07/2026
Closing date: 26/08/2026
Are you looking for the next step in your career?
We’re searching for a Deputy Manager with a passion for people and head for business to be the second in command of our busy Inn.
Your day to day;
- Working alongside the GM to deliver fantastic hospitality and deputising in their absence
- Overseeing the control of rotas
- Managing payroll budgets in line with agreed targets
- Taking responsibility for all of the business operations when you are on shift
- Managing and developing the skills of your team
- Being the point of call for any management issues
- When needed, being hands on with food service, room reservations and looking after guests
Who are we looking for?
You will need to be proactive and a good communicator and ensure the smooth running of the business.
Deputy Manager is a key part of our leadership team but you will also need to be comfortable with rolling up your sleeves and getting involved with service.
We need someone with previous experience of working within a busy, food-led operation – exposure to supervisory or management duties is essential.
Our business is open all day every day so you will need to be flexible with the times you can work.
In return, we are offering a rewarding role with scope for career progression along with;
- A competitive salary, negotiable dependent on experience
- Stream - the ability to access up to 40% of your wages as you earn them each week
- 28 days annual leave (rising to 33 days after 5 years)
- Health cash plan
- Generous employee discounts
- Employee Assistance Programme
- Enhanced maternity and paternity pay
- Apprenticeships available
- Life assurance
- Bespoke training programmes accessible to all
- An engaging supportive work environment
Built in 1901 as the Corporation Toll House, which collected levies from traders on their way to the market, the Toll House is now a bustling inn on the edge of historic Lancaster. Consisting of a large bar and restaurant area along with meeting space and 28 modern bedrooms, the team at the Toll House deliver excellent customer service from busy nights behind the bar to welcoming breakfasts for weekends away. Owned by Daniel Thwaites, the Toll House is perfect for someone looking for a supportive work environment, amongst the busy bustle of a thriving city, whilst having the countryside on the doorstep.
