Company Overview
Fast-growing, forward-thinking domestic glazing company supplying and installing high-quality windows, doors, rooflights, and glass partitions. Our success is built on delivering outstanding customer service combined with excellent value for money. We are FENSA registered, Checkatrade approved, and known for our reliable, professional approach to residential glazing projects.
The Role
We are seeking a driven and organised individual with proven experience in the domestic double glazing industry to take a lead role in managing the administration and delivery of our glazing projects.
This is a key operational position responsible for overseeing projects from initial enquiry through to final installation and handover. You will act as the central point of coordination between customers, surveyors, suppliers, and installation teams to ensure every project runs smoothly, on time, and to the highest standard.
Key Responsibilities
- Manage the full project lifecycle from sale to completion
- Provide excellent customer service
- Prepare accurate quotations and pricing for windows, doors, rooflights, and glazing systems
- Coordinate site surveys and understand basic drawings/specifications
- Order materials from suppliers and manage delivery schedules
- Plan and schedule installation teams efficiently
- Liaise with fitters, resolve on-site issues, and ensure quality standards are met
- Track project progress and update customers regularly
- Handle variations, snagging, and post-installation queries
- Maintain organised project records and documentation
Required Experience & Skills
- Proven experience in the domestic double glazing industry (essential)
- Strong background in customer service and client management
- Experience with pricing, quoting, and product specification
- Understanding of surveys, measurements, and glazing drawings
- Knowledge of ordering processes and supplier coordination
- Experience scheduling and directing installation teams
- Highly organised with excellent attention to detail
- Strong communication and problem-solving skills
- Confident using basic IT systems (email, spreadsheets, CRM)
- Full UK driving licence
Personal Attributes
- Driven and self-motivated
- Highly organised and process-focused
- Calm under pressure with a solutions mindset
- Professional, friendly, and customer-oriented
- Able to take ownership of projects and see them through to completion
What We Offer
- Competitive salary (based on experience)
- A key role within a fast-growing, forward-thinking company
- Opportunity to shape operational processes and grow with the business
- Supportive team environment
- Long-term career progression opportunities
Pay: £27,879.70-£50,000.00 per year
Work Location: Hybrid remote in St Albans AL3 4PQ
