Are you ready to become part of an iconic, multi-award-winning family business, where we believe in good coffee, done right, and putting people at the heart of everything we do?
We currently have a vacancy at the Lawn Café as an Assistant Manager. The successful candidate will become part of a fantastic team, helping to ensure we consistently deliver exceptional coffee, delicious food, and warm, welcoming hospitality.
Who We Are
Stokes Tea & Coffee has over 120 years of passion and know-how in sourcing, roasting and blending its tea and coffee, supplying businesses locally and across the UK with exceptional quality. We operate three destination cafés across Lincolnshire. Each café offers a unique ambience, fresh, quality produce and of course the best coffee, which we roast on site, at The Lawn Café. Alongside this, our sister companies, The Blue Room and Charlotte House Hotel, offer beautiful event spaces to suit every visitor and occasion, so there are plenty of career opportunities to explore.
At Stokes we are passionate about our people, customers and communities and are constantly evolving to meet the challenges of a changing world, ethically, sustainably and responsibly. We have recently become a BCorp Certified business, verified as meeting standards for social and environmental performance, transparency, and accountability.
We want to partner and grow with our team members by offering a supportive work environment that provides better work-life balance, a learning culture to enhance skills, share knowledge and develop your career, as well as offer fair reward. Our management and barista pathways are open to all team members who consistently demonstrate Stokes’s values and behaviours.
We hope you'll join us on the next exciting chapter in our journey and become part of the family.
What We Are Looking For
- You will an ambitious, focused individual, likely to already have café management experience but wanting to deliver more.
- You will have a business mindset and be comfortable with working with KPIs, in particular understand forecasting and adjusting these in light of day-to-day changes.
- A natural problem solver and leader, you will be proactive and comfort to solve day-to-day issues pragmatically but in keeping with company standards and protocols.
- You will drive a culture of learning and sharing knowledge and create a positive, fun atmosphere to motivate the team to deliver the superb British hospitality that Stokes prides itself on.
- You will support and deputise for the General Manger across operational and people matters.
- Barista skills or experience / understanding of the demands of the kitchen will be a bonus.
What You’ll Be Doing
Our Customers and Teams are at the heart of everything we do. As a Stokes Assistant Manager you will use your initiative to ensure the café runs smoothly and all of our customers leave feeling happy and satisfied with the service provided. You will lead by example: maintaining the highest standards, as well as create a positive, fun atmosphere to motivate the team to deliver the superb British hospitality that Stokes prides itself on. You will work in conjunction with the wider management team to establish effective process and deliver consistently excellent customer service.
What you get
- Daytime hours
- Enhanced annual leave entitlement
- Christmas and Boxing Day, New Year's Day and Easter Sunday Off
- Discounted food and drinks
- Employee Assistance Programme
- Health and Wellbeing Programme
- Reward & Recognition Schemes
- Training and Development including Management and Barista Pathways
- Local and national retail discounts
- Staff socials
- Supportive team environment
- Workplace pension scheme
- Cycle to work scheme
How to apply
Please send an up-to-date and relevant CV, along with a statement setting out why you would be amazing in this role. If you want to stand out from the crowd, you can send 1 minute video to [email protected].
We are fortunate to have hugely positive responses to our campaigns, and whilst we try to reply to all our lovely candidates, if you have not been contacted within two weeks, your application has unfortunately not been progressed.
Stokes values a diverse and inclusive workforce and resolutely believes that this can bring fresh ideas, thinking and approaches to the way we work and better serve our customers, partners and employees. We welcome everyone from everywhere to come and join our team. Please let us know if we can support you, in any specific ways, to apply to join us.
Job Types: Full-time, Permanent
Pay: Up to £14.25 per hour
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Store discount
Application question(s):
- Can you tell us more about your experience of leading teams and your management style?
- Tell us what you hope this role will offer you and what you will bring to it.
Experience:
- team management : 2 years (required)
Work Location: In person
